Patient Care Manager, Alta Vista Animal Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A veterinary care provider in Ottawa is seeking a Patient Care Manager. This full-time position involves managing in-hospital patient care and acting as a liaison between the veterinary team and clients. Ideal candidates should be fluent in English with the ability to support patients physically. The role offers competitive wages, career development opportunities, and comprehensive benefits including an RRSP matching program and personal pet care discounts.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and health/dental benefits

Career development opportunities

Referral Bonus Rewards

Personal pet care discounts

Qualifications

• Fluent in English (Reading, Writing, and Oral).
• Able to support patients up to 50kg and lift up to 25kg.
• Preferred: Fluently bilingual in French and English.

Responsibilities

• Manage in-hospital patient care and act as liaison between DVM and client.
• Perform patient discharges and handle payments.
• Make follow-up calls and assist with dietary recommendations.

Skills

Excellent time management skills

Excellent interpersonal skills

Problem-solving skills

Ability to work independently

Effective decision-making skills

Professionalism and integrity

Positive attitude

Job description

Patient Care Manager Location: Ottawa, ON

Alta Vista Animal Hospital is welcoming a Patient Care Manager to join our team (General Practice & Emergency). This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.

Schedule: This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends.

Patient Care Responsibilities:

This position is responsible for several aspects of in-hospital patient care, including coding files, serving as the liaison between the DVM and the client for patient, medical, and financial updates, performing patient discharges, handling payments, and educating the client on home care and necessary follow-up instructions.

This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.

Qualifications:

• Required:Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.

• Preferred: Fluently bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.

Skills:

• Excellent time management skills and the ability to handle multiple tasks/projects

• Excellent interpersonal, problem-solving, and teamwork skills;

• Proven ability to organize, take initiative, work independently, and exercise good judgment

• Decision-making and critical thinking skills

• Ability to build and maintain internal and external relationships with professionalism and integrity

• Exhibits a positive attitude and uses courtesy, diplomacy and discretion

• Maintains professional ethics and confidentiality.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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