Patient Care Cordinator - Wembley Dental

Dentalcorp; Parksville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading dental practice in Parksville, BC is seeking a Patient Care Coordinator to provide exceptional care and support in a modern, patient-first environment. The ideal candidate will have a background in administration and effective communication skills, aimed at fostering a welcoming atmosphere for patients.

Benefits

Competitive compensation

Employee and Family Assistance Program (EFAP)

Career development opportunities

Flexible work-life balance

Access to modern technology

Qualifications

• Minimum 1 year of Administrator experience required.
• Clinical background considered an asset.
• Experience with Dentrix Dental software preferred.

Responsibilities

• Manage patient appointments and inquiries with a positive attitude.
• Optimize appointment schedule to minimize gaps.
• Bill patients and manage payment processes efficiently.

Skills

Active listening

Empathy

Communication skills

Education

Experience as Administrator

Clinical background

Experience with Dentrix Dental software

Job description

About us:

Wembley Dental has been a trusted provider of quality dental care in Parksville, BC, for years. Our modern practice offers a welcoming, patient-first approach, utilizing the latest technology to ensure the best experience for both patients and team members.

We’re looking for a dedicated Patient Care Coordinator to join our friendly team, where you'll enjoy a supportive environment and opportunities for professional growth. If you're passionate about providing top-notch care in a beautiful community, we'd love to connect with you!

Schedule:

Monday to Thursday

Every other Friday

Benefits of Joining Our Team:

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

The wage range is from $25 to $31 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience

• Clinical background considered an asset

• Experience with Dentrix Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.