Patient Care Coordinator - Southern Shore Dental

Dentalcorp; Mount Pearl; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dental practice in Mount Pearl is looking for an Administrator to enhance patient experiences and manage administrative duties. The role includes scheduling appointments, billing, and maintaining patient records while delivering exceptional service. We're seeking candidates with at least one year of experience and familiarity with dental software, aiming to support patients effectively within a friendly environment.

Benefits

Competitive compensation: $19-$23/hr

Exclusive corporate gym membership program

Employee and Family Assistance Program (EFAP)

Career development opportunities

Work-life balance and flexibility

Qualifications

• Minimum 1 year of administrator experience is required.
• Clinical background considered an asset.
• Experience with Dental software is a strong asset.

Responsibilities

• Make a positive and lasting impression on the patient.
• Manage all patient calls and inquiries.
• Bill patients and respond to fee inquiries.

Skills

Administrative experience

Customer service

Active listening

Job description

About us:

Conveniently located at 484 Main Road, Southern Shore Dental has been proudly serving the Goulds community for over 15 years. Our practice offers a full spectrum of dental services, including preventative hygiene, general dentistry, cosmetic treatments, orthodontics, dental implants, and much more.

Goulds, a beautiful and growing suburb just outside of St. John’s, offers the perfect balance between small-town charm and access to the amenities of Newfoundland’s capital. Surrounded by stunning natural beauty, including nearby walking trails and parks, Goulds provides a peaceful lifestyle ideal for those who love the outdoors. With an affordable cost of living and a strong sense of community, it’s a wonderful place to call home.

Come join us in Goulds, where professional growth meets an exceptional quality of life.

Schedule:

Monday - Friday: 7:45 AM - 5:30 PM

Benefits of Joining Our Team:

• Competitive compensation: $19-$23/hr
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
  
  
  

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills
  
  
  

About You:

• Minimum 1 year of administrator experience is required
• Clinical background considered an asset
• Experience with Dental software is a strong asset
  
  
  

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.