Patient Care Coordinator- Medical Assistant- Expert in Vaccines

Unicare Community Health Center; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health center is looking for a Patient Care Coordinator to manage high-risk patients and develop care plans collaboratively. You will enhance patient self-management and coordinate with community resources to provide comprehensive support, ensuring timely access to appropriate care. This is a full-time position with a Monday to Friday schedule, requiring good problem-solving and communication skills.

Qualifications

• Strong customer service skills are essential.
• Effective communication abilities required.
• Ability to manage competing priorities is necessary.

Responsibilities

• Create and promote adherence to care plans.
• Increase utilization of preventive care.
• Provide support and guidance to patients.

Skills

Strong customer service focus

Effective verbal and written communication skills

Organized and able to manage competing priorities

Teamwork orientation

Resourcefulness in problem solving

Education

High School Diploma

Medical Assistant Certification (optional)

Job description

Patient Care Coordinator- Medical Assistant- Expert in Vaccines

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Patient Care Coordinator- Medical Assistant- Expert in Vaccines

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Job Summary

Patient Care Coordinator works in collaboration and continuous partnership with chronically ill or “high-risk” patients and their family / caregivers, clinic providers and staff, and community resources in a team approach.

Job Description

Now Hiring 2 Medical Assistants

Job Summary

Patient Care Coordinator works in collaboration and continuous partnership with chronically ill or “high-risk” patients and their family / caregivers, clinic providers and staff, and community resources in a team approach.

Essential Functions

• Create and promote adherence to a care plan, developed in coordination with the patient, primary care provider, and family / caregivers.
• Increase utilization of preventive care.
• Reduce emergency room utilization and hospital admissions.
• Promote timely access to appropriate care.
• Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals.
• Increase patient’s ability for self-management and shared decision-making.
• Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs.
• Working closely with patients on a one-on-one basis.
• Provide guidance, support, and advice to patients dealing with complex medical issues
• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies / services for the patient in a timely fashion.
• Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.

Non-Essential Functions

As directed by the Referral Department Supervisor, performs other related and / or necessary tasks to achieve organizational and programmatic goals and objectives.

Professional Requirements

Adhere to dress code, appearance is neat and clean.

Maintain patient confidentiality at all times.

Report to work on time and as scheduled.

Maintain regulatory requirements, including all state, federal and local regulations.

Represent the organization in a positive and professional manner at all times.

Comply with all organizational policies and standards regarding ethical business practices.

Communicate the mission, ethics and goals of the organization.

Participate in performance improvement and continuous quality improvement activities.

Qualifications And Experience

Strong customer service focus

Effective verbal and written communication skills

Teamwork orientation

Organized and able to manage competing priorities

Good judgment

Resourcefulness in problem solving

Able to take and follow through with delegated tasks and accountability

Training, Education and Licensure :

High School Diploma, sometimes combined with Medical Assistant Certification.

Physical Requirements and Environmental Conditions

Pushing and pulling objects up to 25 lbs. Frequent wrist, hand and finger dexterity to perform fine motor function.

Full range of body motion including twisting body, pushing, pulling

Position requires light to moderate work with 25 lb. maximum weight to lift and carry.

Position requires reaching, sitting down for long periods of time, walking, bending, stooping, and handling objects with hands and / or fingers, talking and / or hearing, and seeing.

Work Schedule

40 hours per week. Monday – Friday; 9am – 6pm, part or all of an 8-hour shift. Occasional Saturday shift may be

required.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Health Care Provider

Industries

Hospitals and Health Care

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