Patient Care Coordinator - Lighthouse Dental Cobourg

Dentalcorp; Cobourg; On-site; CAD 45,000 - 60,000; Full time

Job summary

Dentalcorp is seeking a full-time or part-time Administrator to join our team in Cobourg. The role involves managing patient interactions, optimizing appointment schedules, and ensuring a positive patient experience. We offer competitive compensation, a total rewards package, and opportunities for career development in a supportive and modern work environment.

Benefits

Competitive compensation

Discounted services and activities

Employee and Family Assistance Program (EFAP)

Career development opportunities

Work-life balance and flexibility

Access to modernized technology

Qualifications

• Minimum 1 year of Administrator experience required.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Manage patient calls, appointments, and inquiries.
• Process billing and maintain patient records.
• Demonstrate excellent communication and empathy.

Skills

Communication

Active Listening

Empathy

Tools

Dental software

Job description

Full-time & Part-time opportunity available!

About us:

Conveniently located at Elgin St W & Division Street, LightHouse Dental serves the Cobourg community.

We offer complete, comprehensive, and high quality dental care in a relaxed environment that is welcoming to patients of all ages, including young children.We offer general dentistry as well as specialty services such as oral surgery, endodontics (root canals), dentures, and sedation (sleep dentistry) all in one convenient location. There’s no need to travel out of town for specialist appointments.

Our teamprides ourselves on delivering quality oral care and our 4.8 star rating on Google reviews is evidence of our exceptional patient service and comfortable environment.

Schedule:

Full-time: 40 hours/week

Part-time: 24-32 hours/week

Must be flexible and able to potentially work one evening per week & weekend per month

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience required
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.