Patient Care Coordinator - Dawson Dental Aurora

Dentalcorp; Richmond Hill; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading dental practice is seeking an Administrator to join their dedicated team. The ideal candidate will excel in patient management and appointment scheduling while providing exceptional service. This role offers competitive compensation, career development opportunities, and a supportive work environment committed to quality patient care.

Benefits

Competitive compensation

Discounts on services and activities

Employee and Family Assistance Program

Career development opportunities

Work-life balance and flexibility

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.

Responsibilities

• Ensure the appointment schedule is optimized with limited gaps.
• Manage patient calls and inquiries, including appointments and confirmations.
• Process billing, claims, and maintain patient records.

Skills

Communication

Active Listening

Empathy

Tools

Dental software

Job description

About us:

Dawson Dental Aurora is locatedon the corner of Bayview Avenue and Pedersen Drive. We share a plaza with Chuck’s Roadhouse and Starbucks coffee. The office is easily accessible from nearby communities such as Stouffville, Richmond Hill, and Gormley. Our Aurora dentist office is steps away from a public transit stop and has free parking.

At Dawson Dental, you will be working alongside a talented, driven, and dedicated team that works like a family. Dawson Dental strives to provide the highest level of patient careproviding Orthodontic treatment, Endodontics, Sleep and Sedation Dentistry and Kids Dentistry.We pride ourselves on providing quality dental care with our up to date technology and we ensure that our patients have a very positive memorable experience.

We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule:

Thursday: 8:00 am to 5:00 pm

Friday 8:30 am - 2:30 pm/4:00 pm depending on the week

Saturday 8:30 am - 2:30 pm (2 Saturdays a month)

Additional hours possible

Benefits of Joining Our Team:

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.