Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Sault Ste. Marie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading organization in addiction treatment as a Patient Care Coordinator in Sault Ste. Marie. You'll provide essential support to patients while working with a multidisciplinary healthcare team. This temporary, casual position offers competitive hourly wages and multiple professional development opportunities.

Benefits

Wellness - Employment Assistance Program

Discounted GoodLife Fitness memberships

Career Development - Access to 100+ courses

Retirement Savings Plan

Employee Recognition Programs

Qualifications

• Experience with vulnerable populations and addiction is an asset.
• High proficiency in Microsoft Office applications required.
• Strong commitment to working with individuals living with addiction.

Responsibilities

• Greet patients and respond to inquiries.
• Maintain data and schedule appointments.
• Collaborate with healthcare team members to implement treatment plans.

Skills

Communication

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Education

Medical Office Administrator program or similar certificate

Tools

Microsoft Office

Job description

Division: Ontario Addiction Treatment Centres

Location: Sault Ste. Marie, ON (500 Queen St E, Sault Ste. Marie, ON P6A 2A1).

Job Type: Casual (Scheduled) Temporary (temporary contract length: 6 months)

Schedule

Saturday: 9:00 am – 12:00 pm

Wage: $19.00 per hour

Reference ID: 001-OATC-1997

Come join our growing organization as a part of a high-performing CARE team who are committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassionate | Accessible | Respectful | Experts in Addiction Medicine

• Wellness -Employment Assistance Program, Discounted GoodLife Fitness memberships
• Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program and “Kudos” directly from the C.E.O.
  
  

About The Position

The Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

Your Duties And Responsibilities

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date.
  
  

What You’ll Need To Have

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is an asset.
• Previous experience billing through EMR would be considered a definite asset
• High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
• Strong work ethic, applies judgment and discretion in his/her work
• Detail oriented, accountable with good organizational and time management skills
• Demonstrated ability to learn quickly and excellent problem-solving skills
• Ability to work well with others in a fast-paced environment.
  
  

About The Company

At the Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience, while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Canadian Human Rights Act.