Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Niagara Falls; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare organization is seeking a Patient Care Coordinator in Niagara Falls to support individuals with addiction and mental health issues. This role involves collaborating with an interdisciplinary team, managing patient treatment plans, and ensuring a high quality of care. Candidates should have a High School Diploma, relevant certifications, and a commitment to supporting vulnerable populations. Benefits include a Health Spending Account, professional development opportunities, and an inclusive work environment.

Benefits

Health Spending Account

Professional Development

Retirement Savings Plan

Employee Recognition Program

Qualifications

• Strong commitment to working with individuals living with addiction and mental health.
• Completion of a High School Diploma and/or GED or equivalent is required.
• Current First Aid and CPR Certification is required.

Responsibilities

• Collaborate with members of the interdisciplinary team to develop treatment plans.
• Supervise urine drug screenings and perform venipuncture if trained.
• Communicate with MRP, Pharmacy, and Nurse regarding patient needs.

Skills

Commitment to addiction support

Customer service experience

Team collaboration

Proficiency in Microsoft Office

Education

High School Diploma or GED

Certificate in Medical Office Administration or Health Services

Job description

Division: Ontario Addiction Treatment Centres

Location: Niagara Falls (6175 Dunn St, Niagara Falls, ON L2G 2P4)

Job Type: Full-Time Permanent

Hours: 37 hours per week

Monday: 6:00am – 2:00pm

Tuesday: 6:00am – 2:00pm

Wednesday: 6:00am – 1:00pm

Thursday: 6:00am – 2:00pm

Friday: 6:00am – 1:00pm

Pay Rate: $19.00 per hour

Reference ID: 001-OATC-2003

Come join our growing organization as a part of a high-performing CARE team that is committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

C ompassion | A ccountability | R espect | E xcellence

• Wellness – Benefits include Health Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, mental health, and bereavement
• Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program
  
  

About The Position

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient Care Coordinator is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Patient Care Coordinator collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

Your Duties And Responsibilities

• Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Supervise urine drug screening, and testing using a dipstick.
• If appropriately trained perform venipuncture, ECGs and assesses other vitals as required.
• Management of Patient active scripts including script cancellation as per Rx protocol.
• Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
• Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
• Facilitates clients in OTN sessions and conducts CARE calls.
• Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.
  
  

What You’ll Need To Have

• Strong commitment to working with individuals living with addiction and mental health.
• Completion of a High School Diploma and/or GED or equivalent is required.
• A certificate in Medical Office Administration or Health Services is an asset.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is required.
• Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
  
  

About The Company

At Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.