Patient Care Coordinator

Pollock Clinics; New Westminster; On-site; CAD 45,000 - 60,000; Full time

Job summary

Pollock Clinics, a leader in patient-centered men's health care, is seeking a Patient Care Coordinator to enhance patient experiences through effective scheduling, support, and communication. With an emphasis on customer service and organizational skills, this role ensures a seamless patient journey while upholding the clinic's values of compassion and excellence.

Qualifications

• 2+ years of experience in a medical practice or equivalent.
• Certification preferred in healthcare administration.

Responsibilities

• Guide patients through their experience, addressing concerns and providing support.
• Prepare and organize the clinical day for physicians.
• Utilize a computerized scheduling system to manage appointments.

Skills

Customer Service

Effective Communication

Organizational Skills

Self-Starter Mentality

Openness and Assertiveness

Education

Medical Office Assistant Certificate

Job description

Join Pollock Clinics a leader in innovative, patient-centered mens health care.

With over 30 years of excellence in medical procedures and a reputation for compassionate, discreet care, Pollock Clinics is committed to improving lives through leading-edge treatments, a five-star patient experience, and a values-driven team. We are growing and looking for dedicated professionals who share our passion for excellence, innovation, and making a real difference in the lives of our patients.

Position Overview :

As a Patient Care Coordinator, they ensure that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.

Responsibilities and Duties :

Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.

• Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
• Clinical Day Organization :

Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.

• Coordinate with medical staff to optimize schedules, ensuring smooth operations and minimal patient wait times.
• Scheduling Mastery :

Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.

• Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
• Patient Registration and Documentation :

Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.

• Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.

Requirements and Qualifications :

• Experience :

Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.

• Certification :

Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.

Skills and Abilities :

• Passion for Customer Service :

Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.

• Effective Communication :

Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.

• Organizational Skills :

Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.

Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.

• Self-Starter Mentality :

Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.

• Openness and Assertiveness :

Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.

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Patient Care Coordinator • New Westminster, BC, Canada