Patient Care Coordinator

Canatc; Ingersoll; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading addiction treatment provider in Ingersoll is seeking a Patient Care Coordinator. This part-time role includes greeting patients and supporting clinic operations. Candidates should have strong interpersonal skills and a commitment to working with those affected by addiction. Compensation: $19 per hour. This position provides a chance to be part of a high-performing healthcare team committed to patient care.

Benefits

Healthcare Spending Account

Paid time off for vacation, illness, bereavement

Career Development opportunities

Qualifications

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.

Responsibilities

• Greets all patients and responds to all in-person, phone, and email inquiries.
• Maintains competency with Accuro, scheduling appointments, and data management.
• Communicates with patients regarding appointments and external referrals.

Skills

Microsoft Office proficiency

Interpersonal skills

Understanding of addiction

Customer Service experience

Education

Medical Office Administrator program or similar

Tools

EMR billing

Accuro

Job description

Join to apply for the Patient Care Coordinator role at Canadian Addiction Treatment Centres (CATC)

1 week ago Be among the first 25 applicants

Join to apply for the Patient Care Coordinator role at Canadian Addiction Treatment Centres (CATC)

Division : Ontario Addiction Treatment Centres

Location : Ingersoll, ON (17 Thames St S, Ingersoll, ON N5C 2S9)

Job Type : Part-Time Temporary (temp end date : October 30, 2026)

Week 1

Monday : 9 : 30 am - 12 : 00 pm

Tuesday : 11 : 00 am - 5 : 00 pm

Thursday : 12 : 00 pm - 5 : 00 pm

Friday : 8 : 00 am - 2 : 00 pm

Week 2

Monday : 9 : 30 am - 12 : 00 pm

Tuesday : 11 : 00 am - 5 : 00 pm

Thursday : 12 : 00 pm - 5 : 00 pm

Friday : 8 : 00 am - 2 : 00 pm

Saturday : 9 : 00 am - 12 : 00 pm

Sunday : 9 : 00 am - 12 : 00 pm

Wage : $19.00 per hour

Reference ID : 001-OATC-2001

Come join our growing organization as a part of a high-performing CARE team who are committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE :

Compassionate | Accessible | Respectful | Experts in Addiction Medicine

• Wellness - Benefits including Healthcare Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
• Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program and “Kudos” directly from the C.E.O.

About The Position

The Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

Your Duties And Responsibilities

Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.

Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.

Follows-up with patients to confirm appointments

Communicates with patients regarding appointments and external referrals if applicable.

Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.

Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.

Assists with office administration including ordering supplies and other duties that may be assigned.

Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

What You’ll Need To Have

Completion of a Medical Office Administrator program and or similar certificate is an asset.

Strong commitment to working with individuals living with addiction and mental health.

Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.

Provision of a recent and acceptable Criminal Reference Check.

Current First Aid and CPR Certification is an asset.

Previous experience billing through EMR would be considered a definite asset

High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook

Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.

Strong work ethic, applies judgment and discretion in his / her work

Detail oriented, accountable with good organizational and time management skills

Demonstrated ability to learn quickly and excellent problem-solving skills

Ability to work well with others in a fast-paced environment.

About The Company

At the Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience, while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his / her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Canadian Human Rights Act.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Temporary

Job function

Job function

Health Care Provider

Industries

Hospitals and Health Care

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