Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Hamilton; On-site; CAD 25,000 - 35,000; Part time

Job summary

Join a leading organization as a Patient Care Coordinator, the first point of contact for patients seeking support in addiction recovery. You'll work within a multidisciplinary healthcare team, providing essential information and facilitating treatment plans to help patients achieve recovery. This part-time role offers flexible hours and a supportive work environment, emphasizing compassion and excellence in care.

Benefits

Healthcare Spending Account

Employee Assistance Program

Discounted GoodLife Fitness memberships

Paid time off for vacation

Retirement Savings Plan

Qualifications

• Strong commitment to working with individuals living with addiction.
• Recent acceptable Criminal Reference Check required.

Responsibilities

• Collaborate with the interdisciplinary team to evaluate treatment plans.
• Supervise urine drug screening and testing.
• Maintain competency in Electronic Medical Records.

Skills

Communication

Compassion

Education

High School Diploma

Certificate in Medical Office Administration

Tools

Microsoft Office

Job description

Division

Ontario Addiction Treatment Centres

Location

Hamilton, ON

Job Type

Part-Time Temporary (temp end date: October 2, 2026)

Hours

13-19 hours per week

Weekly Schedule

Week 1

• Monday: 7:30 am - 2:00 pm
• Tuesday: 7:30 am - 2:00 pm

Week 2

• Monday: 7:30 am - 2:00 pm
• Tuesday: 7:30 am - 2:00 pm
• Saturday: 9:00 am - 12:00 pm
• Sunday: 9:00 am - 12:00 pm

Reference ID: 001-OATC-1964

Come join our growing organization as part of a high-performing CARE team committed to changing lives affected by addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassion | Accountability | Respect | Excellence

• Wellness – Benefits including Healthcare Spending Account, Employee Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement, and mental health.
• Career Development - Professional Development, Lunch & Learn Sessions, and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program

About The Position

The Patient Care Coordinator is the first point of contact, providing general information to patients and the public regarding their questions, concerns, and suggestions. This role facilitates the opioid agonist therapy treatment program and collaborates with the interdisciplinary team to plan, implement, coordinate, and evaluate treatment plans supporting patient recovery.

Your Duties And Responsibilities

• Collaborate with the interdisciplinary team to plan, implement, coordinate, and evaluate treatment plans.
• Supervise urine drug screening and testing using dipsticks.
• If trained, perform venipuncture, ECGs, and assess vitals as required.
• Manage patient active prescriptions, including cancellations per protocol.
• Maintain competency in Electronic Medical Records, including verification of health card, scheduling, data, and document management.
• Communicate with MRP, Pharmacy, and Nurse regarding patient needs and emergencies.
• Facilitate clients in OTN sessions and conduct CARE calls.
• Respond to inquiries and make referrals within the healthcare team.

What You’ll Need To Have

• Strong commitment to working with individuals living with addiction and mental health issues.
• High School Diploma and/or GED or equivalent.
• Certificate in Medical Office Administration or Health Services is an asset.
• Experience in Customer Service or with vulnerable populations is an asset.
• Recent acceptable Criminal Reference Check.
• Current First Aid and CPR Certification.
• Proficiency with Microsoft Office applications.

About The Company

Canadian Addiction Treatment Centres aims to provide access to top-tier treatment, focusing on quality care and patient experience in a compassionate, judgment-free environment. We use an evidence-based, multidisciplinary approach to foster strong therapeutic relationships between patients and their CARE teams.

Visit www.canatc.ca for more information. We are committed to inclusivity and providing accommodations upon request, in accordance with AODA and the Ontario Human Rights Code.