Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Barrie; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming lives through compassionate care. As a Patient Care Coordinator, you will be the first point of contact for patients, facilitating their journey through opioid agonist therapy. This role emphasizes teamwork, allowing you to collaborate with healthcare professionals to create effective treatment plans. With a focus on inclusivity and quality care, you will play a vital role in supporting individuals facing addiction and mental health challenges. If you are passionate about making a difference and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Healthcare Spending Account

Employment Assistance Program

Discounted GoodLife Fitness memberships

Professional Development Courses

Retirement Savings Plan

Service Recognition Program

Qualifications

• Strong commitment to working with individuals living with addiction.
• Experience in customer service or with vulnerable populations.

Responsibilities

• Collaborate with team members to plan and evaluate treatment plans.
• Supervise urine drug screening and testing.
• Manage patient active prescriptions and maintain EMR competency.

Skills

Customer Service

Compassion

Team Collaboration

Proficiency in Microsoft Office

First Aid and CPR Certification

Education

High School Diploma

Certificate in Medical Office Administration

Tools

Electronic Medical Records

Job description

Division

Towards Recovery Clinics

Location

Barrie, ON (49 High St #206, Barrie, ON L4N 5J4)

Job Type

Full-Time Permanent

Hours

30-37.5 hours per week

Reference ID

001-OATC-1955

Come join our growing organization as a part of a high-performing CARE team that is committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassion | Accountability | Respect | Excellence

• Wellness – Benefits including Healthcare Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships
• Career Development - Professional Development, Lunch & Learn Sessions, and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program

About The Position

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns, and/or suggestions. The role involves facilitating the opioid agonist therapy treatment program and collaborating with the interdisciplinary team to support patient recovery.

Your Duties And Responsibilities

• Collaborate with team members to plan and evaluate treatment plans.
• Supervise urine drug screening and testing using dipsticks.
• Perform venipuncture, ECGs, and assess vitals if trained.
• Manage patient active prescriptions, including cancellations as per protocol.
• Maintain competency in Electronic Medical Records, including verification, scheduling, and data management.
• Communicate with MRP, Pharmacy, and Nursing staff regarding patient needs and emergencies.
• Facilitate OTN sessions and conduct CARE calls.
• Respond to inquiries and make referrals within the healthcare team.

What You’ll Need To Have

• Strong commitment to working with individuals living with addiction and mental health issues.
• High school diploma or equivalent required.
• Certificate in Medical Office Administration or Health Services is an asset.
• Experience in customer service or with vulnerable populations is an asset.
• Recent Criminal Reference Check required.
• Current First Aid and CPR certification required.
• Proficiency in Microsoft Office applications.

About The Company

Canadian Addiction Treatment Centres aims to provide access to top-tier treatment, focusing on quality care and patient experience in a compassionate, judgment-free environment. We use a multidisciplinary, evidence-based approach to support recovery and develop strong therapeutic relationships.

Visit www.canatc.ca for more information.

We are committed to inclusivity and equal opportunity, providing accommodations upon request throughout the hiring process, in accordance with AODA and the Ontario Human Rights Code.