Patient Care Associate

Icarespecialists; Cavan-Monaghan; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Care Associate to enhance patient experiences and optimize office operations. This role involves greeting patients, managing schedules, and ensuring efficient communication. Join a team dedicated to exceptional patient care with opportunities for growth and a supportive work environment.

Benefits

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Qualifications

• Detail-oriented and ability to multitask.
• Exceptional customer service skills.
• Experience in healthcare preferred but not required.

Responsibilities

• Greeting patients professionally, both in person and on the phone.
• Optimizing provider schedules and patient satisfaction.
• Verifying financial records and collecting patient charges.

Skills

Customer Service

Communication

Detail-oriented

Multitasking

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.