Patient Care Assistant - Niagara Branch, Relief "A"

Ontario Health atHome; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dedicated team as a Patient Care Assistant, where you will provide essential administrative support to ensure patients receive effective and compassionate care. This role is vital in a collaborative environment of over 8,900 health care professionals, focusing on delivering patient-centered services. With a flexible schedule and opportunities for professional growth, you'll be part of a forward-thinking organization committed to equitable and inclusive care. Your contributions will directly impact the lives of patients, making this an exciting opportunity for those passionate about health care.

Benefits

Attractive Benefits

Development Opportunities

Defined Benefit Pension Plan

Qualifications

• Minimum Grade 12 diploma with at least 2 years of relevant office experience.
• Proficiency in database software and MS Office applications is essential.

Responsibilities

• Provide administrative support to Care Coordinators and manage patient records.
• Process referrals and handle high-volume inquiries via phone.

Skills

Data Entry Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 Diploma

Health or Social Services College Diploma

Business/Office Administration Diploma

Tools

Database Software

MS Word

Excel

Windows Applications

Job description

Patient Care Assistant - Niagara Branch, Relief "A"

Join to apply for the Patient Care Assistant - Niagara Branch, Relief "A" role at Ontario Health atHome.

Position Overview

As a Patient Care Assistant, you will support the care team by providing administrative assistance to ensure patients receive prompt, effective, and compassionate service. You will play a vital role in delivering connected, accessible, patient-centered care within a collaborative team of over 8,900 health care professionals.

Start Date and Orientation

Projected start date: June 16, 2025, with a 6-week full-time orientation.

Application Scope

You may be considered for all branches within HNHB, but please apply to only one location.

Responsibilities

• Provide administrative support to Care Coordinators
• Process referrals, service orders, and manage patient records
• Maintain accurate patient data in electronic systems
• Handle high-volume inquiries via phone and refer as appropriate
• Support other team roles as needed

Qualifications

• Grade 12 diploma (minimum)
• At least 2 years of relevant office experience
• Accurate data entry skills
• Proficiency in database software, MS Word, Excel, and Windows applications
• Strong organizational skills and ability to work independently
• Excellent interpersonal, communication, and multi-tasking skills
• Flexibility to work days, evenings, and weekends
• Ability to pass a criminal background check

Additional Requirements

Mandatory COVID-19 vaccination proof is required prior to employment.

Preferred Qualifications

• Health or social services college diploma or business/office administration
• Knowledge of medical terminology and administrative procedures
• Familiarity with Ontario Health atHome services
• Second language skills, such as French

Compensation and Benefits

Wage: OPSEU - C: $29.39 - $31.49/hr. We offer attractive benefits, development opportunities, and a defined benefit pension plan.

Work Schedule and Availability

Flexible schedule including days, evenings, and weekends, with specific availability requirements as per collective agreement. Relief staff must be available for at least 5 out of 7 days, including one Monday or Friday, and for holidays including Christmas and New Year’s Day.

Why Join Us?

Be part of Ontario Health atHome, committed to equitable, inclusive, and patient-centered care, supporting your professional growth and work-life balance.

Application Note

We thank all applicants; only those selected for an interview will be contacted.