Patient Care Assistant - Hamilton, Relief "A"

Ontario Health atHome; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Care Assistant to join their team in Hamilton. This role is vital in ensuring patients receive exceptional care and support. You will be responsible for administrative tasks, managing patient records, and assisting Care Coordinators. The organization values professional growth and offers competitive compensation, development opportunities, and a commitment to work-life balance. Join a collaborative team of health professionals dedicated to delivering accessible, patient-centered care in the community. If you are passionate about making a difference, this opportunity is for you.

Benefits

Competitive Compensation

Development Opportunities

Defined Benefit Pension Plan

Qualifications

• 2+ years of relevant office experience required.
• Proficiency with MS Office and database software essential.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage patient records and inquiries effectively.

Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 Diploma

College Diploma in Health or Social Services

Tools

MS Word

MS Excel

Database Software

Job description

Patient Care Assistant - Hamilton, Relief "A"

Join us to apply for the Patient Care Assistant - Hamilton, Relief "A" role at Ontario Health atHome.

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re in the right place.

As a Patient Care Assistant, you will support the assigned team in their daily activities to ensure patients receive prompt, effective customer service. You will leverage your healthcare administrative support experience to play a key role in providing connected, accessible, patient-centered care, supported by our collaborative team of over 8,000 health professionals. Your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, wellness, and work-life balance.

Projected start date: June 16, 2025, with 6 weeks of mandatory full-time orientation.

We consider all branches of interest within HNHB; however, applicants should only apply to one branch location.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies, and equipment
• Manage confidential patient records
• Enter, update, and maintain a high volume of patient data in electronic databases
• Answer high volumes of inquiries from patients, families, and service providers, referring callers as appropriate
• Provide backup support to other positions as needed

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years’ relevant office experience
• Accurate keyboarding/data-entry skills
• Proficiency with database software, MS Word, Excel, and other Windows applications
• Excellent organizational skills and ability to work independently
• Strong multi-tasking skills to meet performance and service goals
• Exceptional interpersonal skills for working with diverse backgrounds
• Excellent oral and written communication skills
• Flexibility to work days, evenings, and weekends
• Ability to pass a criminal background check

Note: All employees must submit proof of COVID-19 vaccination prior to start date.

Preferred qualifications:

• College diploma in health, social services, business, or office administration
• Familiarity with medical terminology and administrative procedures
• Knowledge of Ontario Health atHome services
• Ability to speak French or another second language

Availability Requirements

Relief employees must be available for shifts between 8:30 a.m. and 9:00 p.m., including weekends, with specific scheduling details provided. Flexibility for peak periods and holidays is required.

What do we offer?

• Competitive compensation and benefits
• Development opportunities
• Membership in a defined benefit pension plan

Who are we?

Ontario Health atHome is committed to delivering accessible, patient-centered care across Ontario, partnering with various healthcare entities to serve the community.

Why join us?

If you are passionate about care and service delivery, seeking growth and connection opportunities, this is your home.

Our commitment to diversity

We promote equity, inclusion, and anti-racism, welcoming applications from all qualified candidates. Accommodations are available upon request.

We thank all applicants; only those selected for an interview will be contacted.