Patient Ambassador

University Health Network; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Ambassador to enhance patient experiences. This role involves performing essential service support activities, ensuring smooth patient flow, and fostering strong relationships with clinical teams. As part of a renowned health network, you will contribute to a mission of providing exceptional care and support. Join a vibrant team that values your skills and offers a dynamic work environment with numerous opportunities for growth and development. If you are passionate about healthcare and customer service, this position is the perfect fit for you.

Benefits

Competitive offer packages

Healthcare of Ontario Pension Plan (HOOPP)

Close access to Transit

Flexible work environment

Opportunities for development

Corporate discounts (travel, restaurants, etc.)

Qualifications

• Completion of a recognized post-secondary Office Administration certificate program required.
• Minimum 1-2 years of experience in a similar role required.

Responsibilities

• Perform customer service responsibilities and account receivable reconciliation.
• Develop and maintain relationships with clinical teams and stakeholders.

Skills

Customer Service

Communication Skills

Organizational Skills

Office Practices

Problem-Solving

Education

Post-secondary Office Administration Certificate

3-year Community College Program in Business Administration

Tools

Microsoft Office

Job description

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Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non - Union

Number of vacancies: 1

Site: All Sites

Department: Altum Health

Location: Toronto General Hospital

Reports to: Manager, Operations

Hours: 37.5 hours per week.

Shifts: Monday to Friday

Status: Permanent Full-Time

Closing Date: May 09, 2025

UHN Altum Health

Altum Health is a clinical program of UHN, Canada’s premier academic research hospital, with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers, while giving back to the public health system.

Position Summary

As a member of the Non OHIP Patient Program, the PATIENT AMBASSADOR performs multiple and individual service support activities in adherence to established policies, procedures, guidelines, schedules and formats. The Patient Ambassador is responsible for the patient flow through a program for self-pay and/or third party payers

Duties

• Performing customer service responsibilities, payment and collection responsibilities, account receivable reconciliation activities, clerical support services and assisting with patient coordination.
• Consults with and engages appropriate staff members, physicians, policies and others to help facilitate the course of a patient’s journey.
• Develops and maintains fundamental strong relationships with clinical teams, external partners and other stakeholders by consulting, problem-solving cases and providing ongoing direction to self-pay and or third party payers.
  
  
  

Qualifications

• Completion of a recognized post-secondary Office Administration certificate program, or recognized preferred.
• At minimum a 3-year community college program in Business Administration or recognized equivalent, required.
• At minimum, 1 – 2 years of experience in a similar role.
• Previous on-the-job word processing and spreadsheet experience required
• Experience working in a Microsoft Office software environment an asset.
• Experience working in a health care environment an asset.
• Excellent interpersonal and customer service skills required.
• Good verbal and written communication skills.
• Good organizational, time management and prioritization skills required.
• Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required.
• General knowledge of office practices, processes and procedures required.
• Knowledge of medical terminology an asset.
• Ability to deal effectively with difficult clients and conflicting situations required.
• Ability to anticipate and tune - in to customer’s unique needs required.
• Ability to produce high quality work in accordance with Hospital standards.
• Flexibility required to keep pace with an ever-changing environment.
• Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset.
  
  
  

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
  
  
  

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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