Patient Administrative Associate - Complex Malignant Hematology - Regular Part-Time - 2025-1429[...]

Sunnybrook; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare institution in Toronto seeks a Patient Activities Assistant (PAA) to coordinate patient flow and provide administrative support in the outpatient hematology unit. Responsibilities include scheduling appointments, maintaining patient records, and ensuring efficient communication within the healthcare team. Ideal candidates will have strong MS Office skills and experience in a healthcare environment. This role requires the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• One year of Community College required.
• Must achieve successful completion of training within specified timeframe.
• One year of Administrative experience in a healthcare setting preferred.

Responsibilities

• Coordinate patient flow and activities within outpatient unit.
• Schedule appointments and consults for oncologists.
• Prepare patient charts and respond to inquiries.

Skills

Proficiency with MS Office (Word, Outlook)

Demonstrated effective Person-Centred Care

Excellent problem-solving skills

Excellent interpersonal communication skills

Ability to work effectively in an interprofessional team

Education

Community College diploma

Medical Terminology course

Tools

OASIS

Excelicare

Job description

Summary Of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting.

As an integral part of the health care team and front-line staff, responsibilities include:

• Coordinating electronic physician orders with applicable software;
• Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists;
• receiving and screening all new and follow-up patients;
• Responding to general enquiries; Preparing patient charts;
• Data entry and correspondence through a number of software applications;
• Booking appointments; Ordering supplies;
• Providing relief coverage and support services within the department.
  
  

Qualifications/Skills

• One year of Community College required.
• Medical Terminology course preferred.
• Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
• Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred
• One year of Administrative/Business experience required; in a health care setting preferred.
• Demonstrated effective Person-Centred Care/Customer Service behaviour.
• Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
• Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks.
• Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
• Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment.
• Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people