Patient Account Service Representative (Corporate - OKC, OK)

Dental Depot; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health care provider in Canada seeks a Patient Account Service Representative. Responsibilities include processing claims, collecting payments, and resolving patient inquiries during billing. Ideal candidates should have strong customer service skills and be proficient in financial operations. This full-time role offers a dynamic work environment and opportunities for growth within the company.

Qualifications

• Ability to process claims and collect payments efficiently.
• Excellent customer service skills to handle patient inquiries.

Responsibilities

• Manage patient billing inquiries and payments.
• Prepare and audit billing reports.
• Update patient and insurance information through Eaglesoft.

Skills

Financial services

Customer service

Problem-solving

Conflict resolution

Tools

Eaglesoft

Job description

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Position Summary

Patient Account Service Representatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up. Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints. Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.

Position Summary

Patient Account Service Representatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up. Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints. Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Prepares weekly outstanding claims reports instead of bi-weekly.
• Presents copies of denials to PASR Manager instead of office manager.
• Initiates collection efforts. Investigates and resolves patient billing inquiries.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot. Enters patient and insurance data as needed. Processes insurance adjustments. Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff. Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Prepares bi-weekly outstanding claims reports and work completely through outstanding claims. Copies any denials and works to completion from electronic fund transfers or checks. Present to Dental Office Manager for review.
• Audits patient accounts for billing errors or inconsistencies.
• Inputs into Eaglesoft insurance information and updates patient information. Inputs and monitors all Medicaid claims through the Medicaid website.
• Audit / Reconciles accounts receivables. Verifies that insurance transactions comply with treatment performed.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Closes out account’s receivables at the conclusion of each business day, as scheduled by the Office Manager.
• Completes assigned tasks in a timely manner.
• Maintains dependable job attendance by reporting to work on time and ready to work.
• If needed : Greets patients in accordance with Dental Depot protocol. Answers office phones in accordance with Dental Depot protocol. Schedules patient appointments through the Eaglesoft system.
• Complies with : Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Health Care Provider

Industries

Hospitals and Health Care

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