Patient Access Support Specialist - Nampa PRC (Bilingual Preferred)

Terry Reilly Health Services; Kenora; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein etabliertes Gesundheitsdienstleistungsunternehmen sucht engagierte Mitarbeiter, die bereit sind, in einem dynamischen Umfeld zu arbeiten. Diese Rolle umfasst die Bereitstellung von hervorragendem Kundenservice und die Unterstützung von Patienten während ihres Besuchs. Mit einem Fokus auf eine gesunde Work-Life-Balance und umfassenden Vorteilen bietet das Unternehmen eine einzigartige Gelegenheit, in verschiedenen Gesundheitsdisziplinen zu arbeiten. Wenn Sie eine Leidenschaft für die Unterstützung von Patienten haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsleistungen

Flexible Arbeitszeiten

Berufliche Weiterbildung

Qualifications

• Erfahrung im Kundenservice mit ausgezeichneten Kommunikationsfähigkeiten.
• Fähigkeit zur Nutzung mehrerer Computerprogramme, einschließlich EHR und Microsoft Office.

Responsibilities

• Bereitstellung von Kundenservice und Unterstützung bei Patientenanfragen.
• Terminplanung und Registrierung von Patienten sowie Erfassung erforderlicher Daten.

Skills

Kundenservice

Verbal und schriftlich kommunizieren

Multitasking

Microsoft Office (Outlook, Word, Excel)

EHR-Systeme

Bilingual (Englisch/Spanisch)

Tools

Microsoft Office

EHR-Systeme

Scanner

Telefonanlage

Job description

At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.

Starting Pay $17.50 DOE

GENERAL RESPONSIBILITIES

Under the direction of the Operations team, this position is responsible for providing general customer service and assisting/resolving both inbound patient calls and inquiries as well as in-person patient visits. Provides customer support to visitors in a professional, courteous, and efficient manner throughout the patient visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due as needed.

MINIMUM QUALIFICATIONS

• Proven record of customer service excellence including good verbal and written communication skills.
• Ability to navigate multiple computer software programs including HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
• Ability to read and follow oral and written instructions both over the phone and in person.
• Strong working knowledge of Microsoft Office systems, including but not limited to: Outlook, Word, and Excel.
• Strong ability to work well under pressure, prioritize, multitask, and escalate competing duties.
• Sensitivity to unique or specialized patient populations.

PREFERRED QUALIFICATIONS

• Previous customer service experience.
• Previous experience in a Healthcare or social services setting.
• Previous experience with both billing and EHR systems.
• Bilingual abilities (English/Spanish).
• Previous experience working with at-risk populations.