Patient Access Navigator - Central Intake - Mental Health & Addictions

Nova Scotia Health Authority; Truro; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Access Navigator, where you will play a crucial role in facilitating access to Mental Health and Addictions services. You will utilize your expertise in motivational interviewing and crisis support to assist individuals in navigating the healthcare system. This position offers an opportunity to make a meaningful impact in the lives of those seeking help while working within a diverse and supportive team. With a commitment to excellence in health and healing, you will help reduce barriers to treatment and create pathways for recovery in a vibrant community setting.

Benefits

Health Insurance

Dental Insurance

Long-term Disability Insurance

Life Insurance

Defined Benefit Pension Plan

Qualifications

• 3+ years of experience in Mental Health and Addictions.
• Knowledge of recovery-oriented practice and patient-centered care.

Responsibilities

• Facilitate intake for Mental Health and Addictions services.
• Build relationships and support individuals in navigating healthcare.

Skills

Motivational Interviewing

Crisis Support

Cultural Sensitivity

Community Resource Awareness

Harm Reduction Strategies

Education

Bachelor's Degree in Social Work

Registration with Nova Scotia College of Social Workers

Tools

Screening and Triage Tools

Non-Violent Crisis Intervention

Mental Health First Aid

Job description

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Patient Access Navigator - Central Intake - Mental Health & Addictions

Req ID: 184809
Location: Northern Zone, Colchester East Hants Health Centre
Department: MHA NZ Central Intake CRH
Type of Employment: Casual Hourly FT long-assignment ( 100% ) x 1
Healthcare Position
Posting Closing Date: 7-May-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

Reporting to the Provincial Manager - Intake Mental Health and Addictions (MHA) Program, the Patient Access Navigator position is responsible for facilitation of intake for MHA services. This is a provincial centralized telephone access service for Mental Health and Addictions Intake in Nova Scotia. This includes the utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing. The Patient Access Navigatoris responsible for facilitation of access into and out of Mental Health & Addiction. ThePatient Access Navigator will build working relationships, assist with problem solving and support individuals while they learn to self-navigate the health care system. The Patient Access Navigator reduces barriers that prevent clients from getting treatment/support by identifying client needs and directing them to sources of support. The Patient Access Navigator will provide support and referral to ancillary support services for individuals needing assistance for their mental health and/or substance use/gambling. The Patient Access Navigator will act as a liaison between community resources and MHA and will remain knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.

About You

We would love to hear from you if you have the following:

• Bachelor's degree in Social Work is required
• Registration with Nova Scotia College of Social Workers required
• Three years of related experience in Mental Health and Addictions in a health care setting
• Experience working with individuals with Mental Health and/or substance use/gambling concerns
• High degree of motivational interviewing skills and engagement techniques
• Experience utilizing screening and triaging tools
• Knowledge of harm reduction strategies and stages of change theory
• Demonstrated awareness of community resources and programs and community development methods
• Demonstrated knowledge of recovery-oriented practice & patient and family-centered care
• Non-Violent Crisis Intervention, Mental Health First Aid an asset, or committing to complete these courses
• Working knowledge of DSM
• Ability to navigate and de-escalate situations and offer crisis support using appropriate methods when needed
• Demonstrated knowledge of cultural sensitivity and cultural competency
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Long assignment full-time position; 75 hours biweekly
• Approximately 12 months

Compensation and Benefits

$35.86 - $45.29 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Healthcarebargaining unitposition. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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