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Patient Access Navigator, Central Intake - Mental Health & Addictions

Nova Scotia Health Authority

Town of Kentville

On-site

CAD 30,000 - 60,000

Full time

Yesterday

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Job summary

An established industry player is seeking a dedicated Patient Access Navigator to enhance mental health services. This role involves facilitating client intake, conducting assessments, and providing supportive counseling. You will collaborate with community resources to ensure clients receive optimal care while reducing barriers to treatment. If you are passionate about making a difference in the lives of individuals facing mental health challenges, this is an excellent opportunity to join a diverse team committed to excellence in health and healing. Embrace the chance to work in a supportive environment that values your contributions and fosters professional growth.

Benefits

Health insurance

Dental insurance

Travel insurance

Disability insurance

Life insurance

Pension plan

Qualifications

Minimum three years' experience in Mental Health and Addictions within healthcare.
Knowledge of recovery-oriented practice and patient/family-centered care.

Responsibilities

Facilitates intake for MHA services via a centralized provincial telephone service.
Builds relationships and supports clients in navigating the healthcare system.

Skills

Motivational interviewing

Risk assessment

Clinical triage

Supportive counselling

Psychoeducation

Knowledge of harm reduction

Cultural sensitivity

Language skills (French)

Education

Bachelor's degree in Social Work

Registration with Nova Scotia College of Social Workers

Tools

Screening and triaging tools

DSM knowledge

Job Opportunity: Patient Access Navigator

Req ID: 174543

Company: Nova Scotia Health

Location: Western Zone, Chipman Facility

Department: MHA WZ Provincial Intake

Type of Employment: Permanent, Full-Time (100% FTE), 1 position

Status: CUPE Healthcare Position

Posting Closing Date: 9-May-25

About Nova Scotia Health

Nova Scotia Health is the largest provider of health services in Nova Scotia, offering specialized services across Atlantic Canada. We aim for excellence in health, healing, and learning through collaboration. Our services include inpatient and outpatient care, academic and tertiary services, continuing care, primary health, public health, and mental health and addictions. Join our diverse team of innovators and collaborators today.

We value work-life balance and invite you to explore life in Nova Scotia, a place with vibrant cities and picturesque towns. Visit www.novascotia.com to discover why many choose to move here.

About the Opportunity

Reporting to the Provincial Manager - Intake Mental Health and Addictions Program, the Patient Access Navigator facilitates intake for MHA services via a centralized provincial telephone service. Responsibilities include screening, risk assessment, clinical triage, supportive counselling, psychoeducation, and resource sharing. The role involves building relationships, problem-solving, and supporting clients in navigating the healthcare system, reducing barriers to treatment, and liaising with community resources to ensure optimal care.

Qualifications and Skills

Bachelor's degree in Social Work (required)
Registration with Nova Scotia College of Social Workers (required)
Minimum three years' experience in Mental Health and Addictions within healthcare
Experience working with individuals with mental health/substance use concerns
Strong motivational interviewing and engagement skills
Proficiency with screening and triaging tools
Knowledge of harm reduction and stages of change theories
Awareness of community resources and development methods
Knowledge of recovery-oriented practice and patient/family-centered care
Non-Violent Crisis Intervention and Mental Health First Aid certifications are assets or willingness to obtain
Working knowledge of DSM
Ability to de-escalate situations and provide crisis support
Cultural sensitivity and competency
Additional language skills, especially French, are assets

Please update your resume with relevant education, experience, training, and certifications.

Hours and Compensation

Permanent full-time position; 75 hours bi-weekly

Hourly rate: $36.58 - $47.35

Benefits include health, dental, travel, disability, life insurance, and a pension plan.

Application Process

Thank you for your interest. Only selected candidates will be contacted for an interview. This position is part of the Healthcare bargaining unit, with preference to unionized employees. Please review your seniority and employment details in your profile before accepting a new position.

Commitment to Diversity

Nova Scotia Health is dedicated to a diverse and inclusive workforce. We encourage applications from Indigenous peoples, Black/African Nova Scotians, Persons of Colour, Foreign Nationals, Persons with Disabilities, and 2SLGBTQIA+ individuals.

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