Patient Access Lead

About Us

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals. CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing

The Coordinator is responsible for:

• Managing and supervising Patient Access staff at all points.
• Developing structures and overseeing the daily activities of the registration area to ensure departmental standards are met while monitoring and maintaining patient flow.
• Creating plans and assigning roles for the Patient Access team.
• Leading, coaching, and developing team members in support of individual and departmental goals.
• Ensuring full utilization and appropriate maintenance of resources.
• Measuring and improving QA statistics (including patient wait time) and reporting results to management.
• Providing metrics for performance evaluation.
• Assisting management with staff evaluations.
• Educating registration staff on any changes pertinent to their roles, including onboarding new hires and helping management find coverage.
• Managing call outs every other week to assist the Manager.
• Performing all other duties as assigned.
• Helping with registration as needed.
• Covers registration in the event of staff shortages.

What We're Looking For

Minimum Qualifications:

• High school diploma required.
• Minimum of 1 year of progressive experience in Patient Access preferred.
• At least 2 years of experience leading and managing teams.
• Strong business acumen and ability to quickly grasp concepts.
• Strong verbal and written communication skills.
• Hands-on experience with relevant technology.
• Ability to work independently, with confidence and competence to communicate with all levels of management.
• Proven experience with business process design and automation.
• Tech-savvy.

Benefits

Competitive pay, medical, dental, and vision insurance, 401k with company match, generous paid time off, paid holidays, tuition reimbursement, and advancement and career development opportunities.

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.