Pathway of Hope Case Worker

The Salvation Army in Canada; Lower Sackville; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army in Canada is seeking a Pathway of Hope Case Worker to provide casework services and group programs. This permanent position involves direct case management, community networking, and collaboration with ministry units to support individuals in need. The role requires a post-secondary degree in Social Work and a passion for community service.

Benefits

Benefits provided

Flexible schedule

Qualifications

• Minimum 2 years of experience in a related field.
• Experience with community development considered an asset.
• Current certification in First Aid/CPR.

Responsibilities

• Serve as the primary caseworker for Pathway of Hope.
• Engage and build rapport with participants.
• Maintain a caseload of 6-8 participants.

Skills

Communication

Interpersonal skills

Organizational skills

Teamwork

Education

Post-secondary degree/diploma in Social Work or Human Services

Tools

Microsoft Office

Job description

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Join to apply for the Pathway of Hope Case Worker role at The Salvation Army in Canada

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

A part of Encounter Church’s community services team, this position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services to relational and transformational ministry. This position provides casework services and group programs through a collaborative approach in which ministry units partner as stakeholders in serving the community. Through a referral process, this position offers mobile casework services in its assigned region by visiting ministry unit locations to meet with participants and engage with participants in public settings or in homes, as appropriate. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with ministry units to produce and promote opportunities for Church members and volunteers to get involved with supporting families.

This is a permanent position based on 35 hours per week (flexible schedule according to the needs of evening and weekend responsibilities).

The starting salary will be dependent on education, qualifications, and experience of the successful candidate. Benefits will also be provided.

Key Responsibilities

Direct Case Management Services:

• Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region.
• Engage and build rapport with the target population
• Maintain a caseload of 6-8 participant files and provide regular group program offerings
• Provide client intake and ongoing assessments to Pathway of Hope participants
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
• Conduct/arrange home visits, as needed
• Assist participants in making connections and accessing community resources; offer/arrange accompaniment services as appropriate
• Provide information and referral services, as needed, to both clients and ineligible participants
  
  

Ministry Unit Coordination

• Work with your ministry unit to form a local Pathway of Hope team including Pastors/Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, as well as evaluation and reporting
• Coordinate community linkages, referral and enrollment processes, and any reporting requirements
• Ensure program policies and procedures are followed to maintain integrity, accountability and program outcome measurements
• Lead group programs such as Alpha, Celebrate Recovery, etc.
  
  

Communication And Reporting

• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the corresponding Region Board to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
• Perform other duties as assigned
  
  

Community Networking And Partnerships

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings, as needed
  
  

Qualifications And Education Requirements

• Post-secondary degree/diploma in Social Work or other Human Services Field
• Previous experience in social services/mental health setting
• Minimum 2 years of experience in a related field; working with inner city agencies/services and clients
• Previous experience with program facilitation, administrative duties, and program development
• Demonstrated competence in developing and maintaining appropriate client relationships and inter-agency relations
• Able to perform general administrative tasks
• Experience with community development considered an asset
• A valid Driver’s License
• Excellent organizational, interpersonal and communication skills (written and oral)
• A team player; ability to work in a compassionate, respectful, and non-judgmental manner
• Proficient in Microsoft Office applications
• Ability to enter data and perform statistical analysis efficiently and accurately
• Ability to work collaboratively in a team environment and independently when required providing necessary information and documentation, if necessary
• Detail oriented skills and ability to juggle multiple cases
• High standards of integrity, judgment and confidentiality and an ability to model the values and standards of The Salvation Army
• Ability to deal effectively with the public, government, business leaders and professionals
• Strong commitment to and ability to clearly articulate the mission statement, values and beliefs of The Salvation Army
• Current certification in First Aid/CPR
  
  

Skills And Capabilities

• As a ministry position, participation in Encounter Church as an active member is expected.
• Experience, passion or interest in Church planting would be an asset.
  
  

Successful Candidate Will Be Required To Provide Upon Hiring

• A clear vulnerable sector screening and police check.
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually
  
  

HOURS: 35 hours per week

Primary Location: 345 Pleasant St. Dartmouth, NS

Compensation

The target hiring range for this position is $19.67 to $24.59 with a maximum of $29.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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