Passenger Service Agent

Horizon Air; Sidney; On-site; CAD 30,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen im Luftfahrtsektor sucht einen engagierten Passenger Service Agent. In dieser spannenden Rolle unterstützen Sie die Gäste bei ihren Reisebedürfnissen und tragen zur Schaffung bemerkenswerter Erlebnisse bei. Sie sind verantwortlich für die Bearbeitung von Anfragen, das Einchecken von Passagieren und die Verwaltung von Gepäck. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Genießen Sie ein wettbewerbsfähiges Vergütungspaket und die Möglichkeit zur beruflichen Weiterentwicklung.

Benefits

Kostenlose Standby-Reiseprivilegien

Umfassende Gesundheitsleistungen

401k-Match

Bonuspläne

Bezahlter Urlaub

Qualifications

• Fähigkeit, einen Computerreservierungssystem zu bedienen.
• Mindestens 1 Jahr Erfahrung im Kundenservice bevorzugt.

Responsibilities

• Gäste bei Reisebedürfnissen unterstützen und Beschwerden lösen.
• Flugvorbereitung und Passagier-Check-in durchführen.

Skills

Starke schriftliche und mündliche Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Fähigkeit, einen Computerreservierungssystem zu bedienen

Grundkenntnisse in Mathematik

Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten

Fähigkeit, im Stehen zu arbeiten

Education

High School Diplom oder gleichwertig

Tools

Computerreservierungssystem

Job description

Join to apply for the Passenger Service Agent role at Horizon Air

2 days ago Be among the first 25 applicants

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. This is a union represented position.

Key Duties

1. Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
2. Ensure cabin accommodations.
3. Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
4. Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system, processing upgrades and standby requests.
5. Process and secure guest luggage. Enter and maintain delayed or damaged luggage claims using a data entry system.
6. Perform duties of varying capacities as directed by management to ensure guest satisfaction.
7. Perform other duties as assigned.

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Required Job-Specific Experience, Education & Skills

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to obtain and maintain a valid passport allowing unrestricted travel to and from the U.S. at the time of applying.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 23 kilograms.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in Canada.

Preferred

• A minimum of 1 year of customer service or community service experience.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar are required to obtain and maintain a SIDA badge. Failure to qualify or maintain this badge will result in termination.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

CAD $18.74/Hr.

Total Rewards

Includes free standby travel privileges, comprehensive health benefits, 401k match, bonus plans, and paid time off. For more details, visit our career site.

Apply by 7:00 PM Pacific Time on 5/8/2025

Employment Type: Part-Time

FLSA Status: International

Regular/Temporary: Regular

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Airlines and Aviation