PASS - Student Services Support Liaison

Simplication; Kitchener; On-site; CAD 69,000 - 81,000; Full time

Job summary

Waterloo Catholic District School Board is seeking a Student Services Support Liaison to lead and coordinate system-wide support for Child and Youth Care Workers and Educational Assistants. You will serve as a key link among Student Services, school leaders, HR, Health & Safety, and community partners to ensure safe, effective programming for students with special education needs.

Responsibilities include training, onboarding, staff deployment, performance support, and regular school visits to

Qualifications

• Three-year diploma or degree in Child and Youth Care, Autism and Behavioural Sciences, or related field.
• BMS certification or ability to obtain within three months of hire.
• Minimum five years of experience with individuals with disabilities or students with special education needs.
• Knowledge of Ontario Education Act and related legislation.
• Experience leading staff training, coaching, and crisis intervention.
• Knowledge of Applied Behaviour Analysis and related practices.
• Strong organizational and interpersonal skills; ability to work independently; conflict resolution.
• Valid driver’s license and willingness to travel across the Region.

Responsibilities

• Act as the primary liaison between Student Services, administrators, HR, Health & Safety, and staff.
• Provide training, coaching, mentorship, and ongoing support to CYCWs and EAs.
• Assist with recruitment, onboarding, orientation, and staff deployment with HR.
• Support administrators with performance-related matters and documentation.
• Conduct regular school visits to observe programming and provide feedback.
• Coordinate student transitions from programs into WCDSB schools and provide ongoing support.
• Develop and implement student safety plans and behaviour strategies with school staff.
• Collaborate with Health & Safety to support safe, inclusive environments.
• Manage the Behaviour Management Systems program, schedules, resources, and compliance.
• Maintain BMS Master Trainer credentials and deliver training sessions.
• Develop professional learning opportunities for support staff.
• Collaborate with internal/external partners to share best practices.

Skills

Staff training

Coaching

Leadership

Conflict resolution

Interpersonal skills

Verbal and written communication

Education

Child and Youth Care degree

BMS certification

Tools

MS Office

Job description

Job Posting

PASS - Student Services Support Liaison

The Waterloo Catholic District School Board serves over 38,000 learners and provides services to students in 50 schools (Kindergarten to Grade 12 and adult learners) across the Waterloo Region.

The Board conducts intentional recruitment and selection as it seeks to achieve a state of greater equity for employees and students and to diversify its workforce.

All qualified applicants are welcome and encouraged to apply and applicants may choose to indicate if they are from a group who has experienced racial or social discrimination. Self-identification data will be used as a consideration in this posting. Aggregate data will be stored anonymously to support improvements to the Board's hiring processes.

General Description of Duties:

Under the direction of the Senior Manager of Student Services, the Student Services Support Liaison provides system-wide leadership, support, and coordination for Child and Youth Care Workers (CYCWs) and Educational Assistants (EAs). The position serves as a key liaison between Student Services, school administrators, Human Resources, Health & Safety, community partners, and in-school support staff to ensure consistent, effective, and safe programming for students with special education needs.

• Act as the primary liaison between Student Services, School Administrators, Human Resources, Health & Safety, community agencies, and in-school support staff.
• Provide training, coaching, mentorship, and ongoing support to Child and Youth Care Workers and Educational Assistants across the system.
• Assist with recruitment, onboarding, orientation, staff deployment, scheduling, and allocation of support staff in collaboration with Human Resources.
• Support administrators with performance-related matters, including coaching, documentation, follow-up, and collaboration with Human Resources and union representatives.
• Conduct regular school visits to observe programming, provide feedback, model effective practices, and support capacity building for school-based staff.
• Coordinate student transitions from treatment, community-based, Section 23, and other specialized programs into Waterloo Catholic District School Board schools and provide ongoing transition support.
• Collaborate with school staff to develop, review, and implement student safety plans and behaviour support strategies.
• Partner with Health & Safety staff to support proactive safety programs, respond to workplace concerns, and help create safe, inclusive, and supportive learning and working environments for all.
• Manage and coordinate the Behaviour Management Systems (BMS) program, including training schedules, trainer development, certification records, program resources, and compliance requirements.
• Maintain credentials as a BMS Master Trainer and deliver mandatory training and professional development sessions to staff.
• Develop and deliver professional learning opportunities, resources, and orientation programs for support staff throughout the school year.
• Collaborate with internal departments, external organizations, and professional networks to support best practices in special education and behaviour support.
• Assist with budget monitoring and resource management related to support staff programming and BMS initiatives.
• Prepare reports, maintain records, and complete special projects as assigned by the Senior Manager of Student Services.

Minimum Requirements:

• Minimum three (3) year diploma or degree in Child and Youth Care, Autism and Behavioural Sciences, or a related field, or an equivalent combination of education and experience.
• Current Behaviour Management Systems (BMS) certification or ability to obtain certification within three (3) months of hire.
• Minimum five (5) years of experience working with individuals with disabilities and/or students with special education needs.
• Demonstrated knowledge of Ontario's elementary and secondary education systems and special education service delivery.
• Knowledge of applicable legislation including the Education Act, Occupational Health and Safety Act, Child, Youth and Family Services Act, Ontario Human Rights Code, and related legislation.
• Demonstrated experience providing staff training, coaching, and leadership in behaviour management, crisis intervention, and student support practices.
• Knowledge of Applied Behaviour Analysis and other evidence-based practices as related to behaviour management
• Strong organizational and interpersonal skills; possess the ability to work independently; skilled in conflict resolution; proficient computer skills; familiarity with special needs; excellent verbal and written skills.
• Valid driver's license and ability to travel regularly throughout the Region to support schools and attend meetings
• Experience working on a multidisciplinary team

Salary Range:

PASS – Level 5 (45 weeks), $68,952.47 - $81,122.35 per year in accordance with the PASS Terms of Employment

Hours of Work:

Permanent Full-time – 35 hours per week / 45 weeks per year.

Location(s):

Catholic Education Centre, 35 Weber Street West, Unit A, Kitchener, Ontario

On Site Work Requirements:

The successful incumbent will be required to work on-site at various school locations up to five (5) days per week to support organizational needs.

Qualified applicants are invited to submit a resume and covering letter. Please see the Application Process below.

Applicants must attach diplomas/certificates required for this position to the resume in order to be considered a candidate for the position.

At WCDSB, we are committed to respecting your privacy and will take appropriate measures to protect any personal information you may share with us through the job application process. Personal information is collected under the authority of the Education Act, R.S.O. 1990, c. E.2, s. 171(1)3, and pursuant to section 28(2) of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information collected will be used for the purpose of determining eligibility and qualifications for employment and for administering human resources and employment-related functions. Questions regarding this collection may be directed to the Board's Privacy Officer at 519-578-3660 ext. 2381.

The successful candidate will be required to produce a satisfactory Criminal Background Check. For further information refer to policy APS 038 on the website of the Waterloo Catholic District School Board.