Parts Technician- Evenings Parts · Lethbridge

New West Truck; Lethbridge; On-site; CAD 41,000 - 73,000; Full time

Job summary

Join a forward-thinking company as a Parts Technician in the trucking industry, where you will build relationships and support customers in finding the right parts. This role offers a dynamic work environment with opportunities for technological training and career development. With a supportive management team and a focus on employee well-being, you will thrive in a culture that values your contributions. Enjoy a competitive compensation package that includes health and dental benefits, all while working in a collaborative atmosphere that prioritizes customer satisfaction.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Development Training

Technological Training Opportunities

Qualifications

• Minimum two years of parts experience in heavy equipment or commercial vehicle industry.
• Professional and organized, able to work safely in high-pressure environments.

Responsibilities

• Fulfilling orders and notifying technicians of ETA updates.
• Providing high-level customer service and supporting dealership personnel.

Skills

Customer Service

Order Processing

Technical Knowledge

Organizational Skills

Education

High School Diploma

Certified Journeyman Parts Technician

Tools

Procede

CAT

Cummins

Paragon

Job description

Why Work Here

Working as a parts technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.

Treated Well.

Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers health, dental, EFAP, vision and life insurance. Parts Technician salary ranges from $41,600 - $72,800 per year dependent on experience.

The role - the hours of work are 3.30pm-Midnight Monday to Friday.

Order Processing – 50% of your time is spent here

• Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying technicians of any ETA updates or notifying them when parts arrive.
• Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customer.

Customer Service and Support – 40% of your time is spent here

• Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
• Provides a high level of service to all of our customers, internal or external. Communicates well with and supports other dealership personnel and departments.

Ad hoc duties – 10% and its important!

• Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
• Participates in all training programs that are made available and attend all department meetings.
• Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.

Education/Certification

• Minimum high school diploma required
• Certified Journeymanparts technician would be an asset

Experience

• Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
• Must be professional and organized and able to work in a high pressure environment safely