Parts Technician / Advisor

Joe Johnson Equipment Inc.; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

Joe Johnson Equipment Inc. is seeking a Parts Technician in Vaughan, Ontario, to support daily operations in the parts department. The ideal candidate will provide excellent customer service, manage inventory, and assist in parts requests. Applicants should have a valid driver's license and a strong background in a related field.

Benefits

Base Salary + Quarterly Profit Sharing Opportunity

100% paid Group Benefits including Health, Dental, Life

Vacation & Paid Personal days

Employer Matching Retirement Savings Plan

Qualifications

• 2+ years experience in a heavy equipment, construction, or automotive parts environment.
• Strong communication skills and ability to work in a team.
• Detail-oriented individual with a strong work ethic.

Responsibilities

• Provide customer service to internal and external customers.
• Research availability of parts and maintain inventory.
• Process orders and assist with various requests in a timely manner.

Skills

Customer Service

Communication

Organizational Skills

Basic Mathematics

Mechanical Aptitude

Computer Skills

Education

Valid driver’s license

Forklift license (or willingness to obtain)

Tools

Microsoft Office

ERP/Inventory Management systems

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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Parts Technician / Advisor

We’re seeking a Parts Technician who will be responsible for assisting with the daily operations of the Parts department including delivering optimal customer service and parts knowledge to internal (Rentals, Sales and Service Departments) and external customers. This position performs a variety of duties including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices.

BRANCH:Vaughan, Ontario (Langstaff & Dufferin)

WORK ENVIRONMENT: Warehouse, Shop, Office

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time
• Permanent
• Monday-Friday Dayshift

TOTAL REWARDS OVERVIEW:

• Base Salary + Quarterly Profit Sharing Opportunity

• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage

• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

ABOUT YOU:

• Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization.
• Ability to prioritize and organize workload in a fast-paced environment.
• Basic mathematical skills

• Able to work efficiently as a part of a team as well as independently.
• Detail-oriented individual with a strong work ethic and positive team attitude
• Ability to lift up to 50lbs frequently throughout the workday.

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:

• Valid driver’s license with a clean driver’s abstract
• Must have a forklift license or willing to obtain

Experience:

• 2+ years’ experience in a heavy equipment, construction or automotive parts and/or service environment
• Strong computer skills including Microsoft Office and ERP/Inventory Management systems
• Mechanical aptitude or previous exposure to heavy equipment parts

POSITION RESPONSIBILITIES:

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back order reports
• Effectively sell and cross-sell parts referencing active campaigns or promotions
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Participate in training to remain up to date on products represented by JJE and new/revised protocols
• Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties.
• Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
• Other duties as assigned by your Manager
• On-call coverage as required

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

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