Parts Technician

New West Truck; Lethbridge; On-site; CAD 52,000 - 73,000; Full time

Benefits offered by this job

Health and dental coverage

Vision care

Life insurance

Employee Assistance Program

Job summary

New West Truck in Lethbridge, AB is seeking a day-shift Parts Technician to help go-to parts solutions for trucking customers. You will process orders, support technicians and owner-operators, and use dealership systems such as Procede, CAT, Cummins, and Paragon.

This position offers a base salary of $52,000 to $72,800 annually, eligibility for performance bonuses, and a benefits package including health and dental coverage, vision, life insurance, and an Employee and Family Assistance Program.

Qualifications

• Minimum two years of parts experience within heavy equipment/trucking.
• Strong organizational and communication skills.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and accuracy.
• Commitment to professionalism and customer service excellence.

Responsibilities

• Fulfill parts orders from in-stock inventory.
• Process orders via PDCs, vendors, dealerships, and suppliers.
• Communicate ETA updates to technicians and customers.
• Learn dealership systems including Procede, CAT, Cummins, Paragon.
• Provide prompt and professional customer service.
• Support inventory replenishment and merchandising.

Skills

Parts experience

Organizational skills

Communication

Multitasking

Customer service

Teamwork

Education

High school diploma

Journeyman Parts Technician certification

Tools

Procede

CAT

Cummins

Paragon

Job description

Parts Technician

Lethbridge, AB

Why Work Here

Working as a Parts Technician in the trucking industry is a rewarding career for someone who enjoys building relationships, solving problems, and helping customers keep their equipment moving. In this role, you will work closely with trucking companies, technicians, and owner-operators to identify the right parts solutions and support the day-to-day operations of a busy commercial dealership.

Treated Well.

You will work alongside a respected and knowledgeable leader who stays calm under pressure and leads by example. Our team environment is supportive, collaborative, and built on mutual respect. We believe in open communication, teamwork, and recognizing the contributions of every employee.

Trained Well.

We invest in your development through OEM training, web-based learning, internal development programs, and hands-on mentorship. You will gain exposure to industry-leading systems and technology while continuing to build your technical and customer service skills.

Paid Well.

This role offers a base salary of $52,000 to $72,800 annually, based on experience and qualifications, and is also eligible for performance-based bonuses. We provide a comprehensive benefits package that includes health and dental coverage, vision care, life insurance, and an Employee and Family Assistance Program.

The Role

This is a day-shift position scheduled Tuesday to Saturday from 8:30 AM to 5:00 PM.

Order Processing – 50%

• Fulfill parts orders using in-stock inventory

• Source and process orders through PDCs, vendors, dealerships, and suppliers

• Communicate ETA updates and arrival notifications to technicians and customers

• Learn and effectively use dealership systems, including Procede, CAT, Cummins, Paragon, and other online platforms required to support customers and operations

Customer Service & Support – 40%

• Greet and acknowledge customers promptly and professionally

• Provide timely and efficient service to both internal and external customers

• Build strong working relationships with technicians, drivers, service advisors, and other departments

• Support a fast-paced environment while maintaining accuracy and professionalism

Ad Hoc Duties – 10%

• Replenish inventory and maintain clean, organized display areas

• Ensure pricing and merchandising are accurate and customer-ready

• Participate in training sessions and department meetings

• Process debit and credit transactions, product returns, refunds, and core credits

Education & Certifications

• High school diploma required

• Journeyman Parts Technician certification is considered an asset

Experience & Qualifications

• Minimum two years of parts experience within the heavy equipment, trucking, or commercial vehicle industry

• Strong organizational and communication skills

• Ability to work effectively in a fast-paced environment

• Comfortable multitasking while maintaining attention to detail and accuracy

• Commitment to professionalism, teamwork, and customer service excellence

Nice to Have

• Journeyman Parts Technician certification

• Experience with Procede or a similar dealership business system

• Familiarity with CAT, Cummins, Paragon, or other parts lookup platforms

• Previous experience supporting technicians, service departments, or commercial fleet customers

Other Details

The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required.