Parts Technician

Drake International Inc; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing company is seeking a Parts Technician in Dartmouth, NS. This role involves assisting customers with industrial engine parts inquiries, processing sales orders, and utilizing OEM platforms. Ideal candidates will have a strong interest in engines, organizational skills, and previous customer service experience. Offering a competitive salary of $24 to $28 per hour based on experience.

Benefits

Medical and dental benefits

Qualifications

• Strong interest in industrial engines and equipment.
• Experience in a customer service environment handling parts inquiries.
• Ability to manage multiple orders and track due dates.

Responsibilities

• Assist customers with parts needs, providing clear product info.
• Process customer parts orders efficiently.
• Navigate multiple OEM parts platforms.

Skills

Customer-Focused Attitude

Strong Organizational Skills

Sales Skills

Excellent Communication Skills

Job description

Job Description

We're seeking a Parts Technician to join our client's team located in Dartmouth, NS.

What We Offer :

• Salary : $24 to $28 / hour - depending on experience
• Job Type / Shift : Monday to Friday, 7:30 am to 4:30 pm
• Benefits : Medical and dental

What You'll Do :

1. Assist Customers with Parts Needs : Provide walk-in and phone-in customers with engine and equipment parts, including ordering clear and detailed product information to help them make informed purchasing decisions.
2. Provide Parts Quotations : Offer accurate pricing and availability information to customers, ensuring they are fully informed before making any purchase.
3. Process Sales Orders in a Timely Fashion : Accurately process customer parts orders, ensuring each order is completed promptly and efficiently.
4. Maintain Order Tracking : Keep track of all orders and their due dates, ensuring timely follow-up and coordination with suppliers to resolve any issues.
5. Navigate Multiple OEM Parts Platforms : Effectively use various OEM online parts platforms and electronic manuals to accurately identify the correct parts.
6. Support Showroom Equipment Sales Enquiries : Assist customers with the selection and purchase of industrial engines and light equipment from the showroom floor, providing ordering guidance based on their needs.
7. Critical Thinking & Solutions : Use problem-solving skills to seek and offer alternative solutions when parts supply chain issues arise, ensuring minimal disruption to customer service.
8. Self Manage : Manage orders, track customer communications, and support day-to-day operations while collaborating with team members.

What We're Looking For :

1. Passion for Engines : A strong interest in industrial engines and equipment, as you'll be working directly with parts and equipment enquiries daily.
2. Customer-Focused Attitude : Engage with customers to ensure a positive experience, whether finding the right part or making a showroom purchase.
3. Strong Organizational Skills : Ability to manage multiple orders, track parts, and stay on top of due dates is essential.
4. Sales Skills : Some experience in sales activities with business and retail clients would be an asset.
5. Excellent Communication Skills : Clear and confident communication when dealing with customers, suppliers, and team members.
6. Previous Experience : Experience in a customer service environment and handling replacement parts enquiries is required.

Our team is eager to connect with candidates who meet these requirements. If this sounds like a fit for you, we invite you to apply today!

Since 1951, Drake International has been a global leader in staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. We collaborate directly with employers to bring you the best opportunities at no cost, with a human-centered approach that ensures seamless integration.

Drake International is an equal opportunity employer, champions accessibility, inclusivity, and diversity, and is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.