Parts Technician

Go Rh; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Parts Technician to enhance their customer service team. In this role, you'll be pivotal in managing customer inquiries, processing orders, and ensuring timely delivery of aftermarket parts. Your expertise in logistics and inventory management will be crucial as you oversee daily shipping and receiving operations. This opportunity offers a permanent position with competitive benefits, including medical insurance and a boots allowance. If you thrive in a dynamic environment and enjoy problem-solving, this role is the perfect fit for you.

Benefits

Disability Insurance

Medical Insurance

Dental Insurance

RRSP Matching

Boots Allowance

Qualifications

• Experience in logistics and inventory management is essential.
• Strong communication skills and customer service focus are required.

Responsibilities

• Manage customer inquiries and process orders efficiently.
• Supervise parts storage and maintain stock levels.

Skills

Customer Service

Inventory Management

Logistics Processes

Analytical Skills

Problem-Solving

Education

Apprentice/Journeyman Parts Technician

Equivalent Experience

Tools

JD Edwards

RF Smart

Gen Alpha

Microsoft Office

Job description

Join a fast-growing company!

Tenco, which recently expanded its facilities, employs some 300 people at sites in Alberta , Ontario, and in Quebec. As part of Alamo Snow & Ice Group, Tenco designs turnkey heavy snow removal solutions for the North American market.

We are seeking a highly organized and customer-focused Parts Technician to join our team!

Job summary

As a Parts Technician, you will be responsible for addressing customer inquiries related to aftermarket parts, processing orders, and ensuring timely delivery of products.You will manage day-to-day shipping and receiving operations, as well as maintain inventory levels to ensure smooth business operations.

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What we offer

• Monday to Friday permanent position - 40 hours/week,
• Competitive salary based on experience;
• Disability, Medical, Dental Insurance and RRSP Matching;
• Boots allowance.

Key Responsibilities

• Respond to customer inquiries regarding parts and services in a professional and timely manner;
• Insert customers’ orders, provide quotes and follow-up on back orders and perform invoicing;
• Conduct necessary research using various sources of information, document, and update prices to facilitate future searches;
• Supervise the storage and distribution of parts while maintaining appropriate stock levels;
• Establish procedures and policies to ensure data accuracy, order tracking, and adherence to delivery timelines;
• Assist in purchasing activities and coordinate order deliveries;
• Require quotes to vendors, generate PO, monitor delivery times and receiving;
• Perform receiving/shipping duties from material handling to system updates;
• Manage inventory control, including daily cycle counts;
• Perform light local pick-ups (Driver's Abstract required).

Profile

• Apprentice/Journeyman, Part Technician or equivalent experience;
• In-depth knowledge of logistics processes, inventory management, and ERP software;
• Proficient in Microsoft Office and knowledge of JD Edwards , RF Smart and Gen Alpha (assets);
• Technical knowledge in the automotive field, or preferably in the machinery industry (hydraulic & electrical);
• Basic accounting skills and an understanding of inventory management;
• Fluent in English; knowledge of French is an asset;
• Strong communication skills, with a focus on customer service;
• Good analytical and problem-solving abilities;
• Ability to work well independently and as part of a team.

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Interested? Contact Anouk at [e-mail]

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