Parts Specialist- Capital GMC Buick Cadillac Regina

Capital GMC Buick Cadillac Regina; Regina; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional automotive dealership is seeking a Parts Specialist to provide exceptional customer service and assist customers in locating automotive parts. The ideal candidate will have knowledge of automotive parts, a high school diploma, and proven sales experience. Responsibilities include managing orders, assisting technicians, and maintaining inventory levels.

Qualifications

• Experience in an automotive parts department.
• Ability to work well with the public.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Provide outstanding customer service and expertise in automotive parts.
• Pull purchases from stock and manage orders.
• Assist customers with locating the right parts.

Skills

Customer service

Sales experience

Knowledge of automotive parts

Education

High school diploma or equivalent

Job description

Company :

Capital GMC Buick Cadillac Regina

The Parts Specialist is a key position responsible for providing outstanding customer service and expertise in automotive parts. This role plays an essential part in supporting the service and repair operations by assisting customers in finding the right parts for their vehicles. The purpose of this position is to contribute to the overall efficiency of the dealership, enhance customer satisfaction, and ensure a seamless experience for individuals seeking automotive parts.

ESSENTIAL DUTIES :

Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer

Answer phone calls, providing price quotes and other information.

Assist outside sales representatives with their orders

Set up orders for daily shipment, delivery, or pick up

Verify “will call” and “backorder” files weekly and return to vendors, or stock those items not required Solicit assigned accounts by phone

Assist service technicians in selecting parts needed for repairs in process

Open a repair order envelope for all new repair orders

Ensure proper stock level of parts for the service shop

Notify the Shop Foreman / customer that ordered parts have been received.

Answer parts phones when front counter is overloaded

Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition

File the requisition copy in the repair order envelope

Be friendly, professional and efficient when working with all customers, both on the phone and in person

Provide the same high level of service to the other dealership departments as is given to other customers

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager

Ensure that all chargeback sales are signed by the customers

Keep front and rear counter areas clean and uncluttered

Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition

Keep current on new products and product updates

Participate in all training programs that are made available

Participate with the Parts Manager in maintaining a Lost Sale Tracking program

Miscellaneous duties as assigned

QUALIFICATIONS :

One year of experience in an automotive parts department

One year of sales experience

High school diploma or the equivalent

Ability to work well with the public, sometimes with several customers at a time

Must have a valid driver’s license and an acceptable driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.