Parts Specialist

Budds' Group of Companies; Oakville, Lincoln; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Counterperson to join their team. In this pivotal role, you will assist both retail and wholesale customers with their parts needs, ensuring they receive accurate information and timely service. Your responsibilities will include selling parts, providing price quotes, and managing inventory effectively. This position offers an opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you have a passion for customer service and parts management, this role is perfect for you.

Qualifications

• Experience in customer service and parts sales is essential.
• Strong communication skills for effective interaction with customers.

Responsibilities

• Sell parts to customers via various channels including retail and email.
• Maintain accurate parts inventory and assist with ordering and returns.

Skills

Customer Service

Parts Knowledge

Communication Skills

Inventory Management

Education

High School Diploma

Job description

Budds' Group has an immediate requirement for an experiencedParts Counterperson. In this key role, you will report to the Parts Manager and be responsible for assisting internal, retail and wholesale customers with all parts related needs.

Responsibilities

• Selling parts to customers over the retail counter, through the service department, over the telephone or by email
• Provide price quotes and other related parts information via the telephone or email
• Provide technicians at the service shop counter with parts accurately and efficiently to ensure they have all the required parts for the repair
• Retrieve parts from stock if available or by ordering from manufacturer and aftermarket vendors
• Assist in parts ordering, stocking, returns and maintaining all parts inventory
• Review files regularly to keep track of back orders and return-to-vendor items
• Assist in other areas of Parts Department as required such as shipping and receiving
• Maintain a safe, clean and organized parts room and area