Parts Specialist

Total Power Limited; Greater Sudbury; On-site; CAD 35,000 - 52,000; Full time

Job summary

Total Power Limited is seeking a dedicated Parts Specialist to join our team in Canada. You will handle incoming parts requests, prepare accurate quotes, source and procure parts, and manage orders through to invoicing.

The role emphasizes customer service, organization, and timely delivery. You will maintain inventory accuracy, support sales targets, and assist with process improvements while ensuring compliance with safety and company policies.

Qualifications

• Experience delivering strong customer service and meeting deadlines.
• Ability to source parts, quote prices, and follow up on quotes.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Take orders by walk-in, phone, email, or fax with same-day turnaround.
• Source parts via catalogs, vendors, and OEM dealers.
• Prepare quotes and follow up on outstanding quotes.
• Process orders and report delivery status to customers.
• Charge parts to work orders and invoices; ensure on-time delivery.
• Maintain organized inventory and clean sales area.
• Operate forklift when needed and support stock counts.

Skills

Customer service

Time management

Communication

Microsoft Office

Education

Journeyman Parts Technician

Tools

Forklift operation

ERP software

Job description

Career Opportunities with Total Power Limited

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Parts Specialist is responsible for handling incoming parts calls and requests from various internal and external customer groups from start to finish. The Parts Specialist position is both administrative and sales oriented; this position requires attention to detail, resourcefulness, a sense of urgency, and excellent customer service skills. This role will provide Customers with repair estimates that are generated by technician request. Daily activities include quoting customers, follow-up on outstanding quotes, sourcing and procuring parts, purchasing, and receiving orders, ensuring expedited and on-time delivery, and invoicing. Additionally, the Parts Specialist is required to maintain a well-organized and accurate parts inventory.

The Ideal Fit (Core Competency)

• Time Management
• Development and Continual Learning
• Problem Solving
• Accountability and Dependability

What You’ll Do – The Role (Responsibilities)

• Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Quoting including follow-up on all outstanding quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices.
• Communicating with customers, internal or external, on delayed deliveries.
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
• Promptly process customer returns and returning any unneeded parts to the supplier for credit.
• Working towards resolution of customer complaints and disputes.
• Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
• Tracking all orders utilizing Smartlists and ensuring parts are received and delivered on time.
• Complete inventory cycle counts are required by company.
• Report inventory variances to the parts manager.
• Maintain a clean and organized sales floor, parts counter, and inventory area.
• Ensure parts are immediately assigned and stored in the proper shelf location.
• Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
• Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
• Timely and accurate estimating and quotations
• Quotation follow up and track success rates.
• Follow up on all quotations to gain customer approval to achieve annual sales targets.
• Follow-up on all submitted repair quotes within 48 hours.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Parts Representative.
• Maintain the warehouse cleanliness and stock levels.
• Operate the forklift as needed.

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

What You Need (Requirements)

• Journeyman or equivalent certification as a Parts Technician.
• 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
• A valid driver’s license with a clear record, as local travel may be required at times.
• Ability to lift or move up to 50lbs. may be required.
• Willingness to work overtime as requested.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
• Time management, accountability, and dependability.
• Excellent communication skills, both verbal and written.
• Accuracy and attention to detail while working under tight deadlines.
• Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
• Resourcefulness and initiative.
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.