Parts Shipper Receiver Lead

Inland Group; Saskatoon; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Extended Medical (Vision)

RRSP with employer matching

Long Term Disability

Life Insurance and AD&D

Paid Time Off

Ongoing training opportunities

Job summary

Inland Truck & Equipment in Saskatoon, SK, is seeking a Parts Lead Hand to drive sales and service excellence at the parts counter. You will guide the counter staff, monitor inventory, and collaborate with the Parts Manager to optimize operations and customer satisfaction. The role emphasizes leadership, product knowledge, and reliable execution in a fast-paced dealership setting.

Qualifications

• Requires high school diploma or GED.
• 5+ years in a commercial truck parts department.
• Valid Class C driver’s license.
• Forklift certification or ability to operate forklift.
• Excellent customer relations skills.
• Accountability and dependability.
• Ability to lift a minimum of 25 kgs (50 pounds).

Responsibilities

• Sets sales objectives for the parts counter staff.
• Maintains exceptional customer service levels at the parts counter.
• Leads by example and coaches parts counter staff.
• Coordinates with shipping and receiving to ensure timely and accurate delivery.
• Procures parts and assists with stock levels and inventory.
• Supports Parts Manager with daily operations and improvements.
• Keeps parts information up to date and maintains records.

Skills

Customer service

Parts department

Team leadership

Forklift operation

Valid driver’s license

Education

High school diploma

Tools

Forklift certification

Job description

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Saskatoon, SK.

THE OPPORTUNITY

The Parts Lead Hand will be responsible for the overall sales performance, the customer service level, and the development of the parts counter staff. The Parts Lead Hand will be looked upon for recommendations involving overall parts department efficiencies and improvements. Other responsibilities include working daily alongside the front parts counter staff fulfilling customer orders. Additionally, the Parts Lead Hand will help monitor inventory, order parts, make recommendations to the Parts Manager, and work effectively with all dealership staff in order to ensure the highest level of customer service is provided to all customers at the dealership.

YOUR RESPONSIBILITIES

• Works with the Parts Manager to establish sales objectives for the parts counter staff
• Ensures customer satisfaction by maintaining and developing exceptional customer service levels from the parts counter staff
• Sets realistic telemarketing sales call goals and works with the counter staff to accomplish them
• Ensures that the parts counter staff understand their duties and responsibilities
• Leads by example by displaying professional and ethical conduct at all times
• Coaches parts counter staff as needed
• Works effectively with the shipping and receiving department to ensure timely and accurate delivery
• Encourages aggressive marketing by all parts department employees
• Understands, keeps abreast of and complies with federal and local regulations that may affect parts sales
• Keeps abreast of all new products and updates, and continually upgrades training
• Safeguards company equipment at all times
• Procures all parts required by customers or technicians as requested
• Assists when required in the shipping and receiving of parts and in the maintenance of stock levels
• Assists Product Support Representatives in fulfilling customers’ requirements
• Updates parts related information on a regular basis and maintains files as required

WHAT WE LOOK FOR

• High school diploma or a general education degree (GED) is essential
• At least 5 years of experience working in a commercial truck parts department
• Valid Class C Driver’s license
• Forklift Certification or ability to operate a forklift
• Excellent customer relations skills
• Accountability and dependability
• Must be able to lift a minimum of 25 kgs or 50 pounds

CANADA BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

Keywords: parts counterperson, parts supervisor, parts journeyperson, truck parts, heavy truck parts