Parts & Service Support Representative, Eastern Ontario

Burnham Nationwide, Inc.; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the equipment industry seeks a Parts & Service Support Representative in Eastern Ontario to drive parts sales growth and provide exceptional customer support. You will be responsible for building strong customer relationships, preparing estimates, and ensuring customer satisfaction during your territory visits.

Qualifications

• 3+ years of experience in a Customer Service Representative role.
• Valid driver's license with a clean abstract.
• Must pass a pre-employment background check.

Responsibilities

• Drive parts sales growth and provide customer support.
• Prepare estimates and quotations, and promote product lines.
• Conduct regular customer site visits and analyze sales.

Skills

Verbal communication

Written communication

Sales skills

Customer service skills

Ability to work independently

Education

Post-Secondary Diploma in Business Administration or Sales

Tools

MS Office Suite

CRM software

Job description

Parts & Service Support Representative, Eastern Ontario

TERRITORY: Eastern Ontario (Ottawa & Surrounding Regions)

DEADLINE TO APPLY: Friday, June 26, 2025

HOW TO APPLY:

• Complete an internal application form and have your manager sign off on it
• Submit to [e-mail] with an updated copy of your resume

SUMMARY:

The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

ABOUT YOU:

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated, results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

Experience:

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment work environment is preferred

POSITION RESPONSIBILITIES:

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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