Parts & Service Manager

Sterling Fleet Outfitters Inc.; Surrey; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Parts & Service Manager to enhance customer satisfaction and streamline operations. This role involves managing warranty support, coordinating subcontract installations, and ensuring quality control. The ideal candidate will possess strong automotive knowledge, customer service experience, and excellent organizational skills. Join a dynamic team that values innovation, honesty, and collaboration, and be part of a company dedicated to helping clients achieve more. With competitive pay and excellent benefits, this opportunity is perfect for those looking to grow in a supportive environment.

Benefits

Competitive Pay

Bonus/Profit Sharing

Excellent Medical Benefits

Strong Team Culture

Qualifications

• 1-3 years of customer service experience, preferably in automotive.
• Strong organizational skills with a proactive approach.

Responsibilities

• Handle warranty inquiries and maintain customer satisfaction.
• Coordinate subcontract installations and ensure quality control.

Skills

Customer Service

Automotive Mechanical Experience

ERP Systems

Inventory Management

QuickBooks

MS Excel

Project Coordination

Education

High School Diploma

Class 5 License

Tools

QuickBooks

ERP Systems

Job description

Sterling Fleet Outfitters exists to help companies Get More Done. Who does not want to embody that statement? Time is a finite resource. To not make the most of every minute is not in our DNA and we do not believe it’s in our customers either. The question to ask now is: What is your “More”? Is it more billable hours on a job? More time at home with your family? Whatever it means to you, we help you and our customers accomplish it.

Sterling is where electricians, plumbers, telecom contractors, and HVAC technicians come for van and truck equipment that boosts their productivity. Some have a single vehicle while others operate large fleets, but whether big or small, they all rely on the innovative thinking and quality workmanship we offer.

Since we were launched in 2002, we’ve expanded to become Western Canada’s premier commercial vehicle outfitter and recognized throughout North America. We owe much of our 23 years of success to the efforts of our smart, efficient, and hardworking team members. As part our of our goals for growth we are looking for a motivated and results-driven Parts & Service Manager.

Who You Are

You’re a proactive, hands-on problem solver with strong attention to detail and a passion for learning. You have experience in customer-facing roles and automotive systems, you thrive in dynamic environments, take initiative, and work well within a team. You’re adaptable, committed to high standards, and skilled in ERP, inventory management, QuickBooks, and MS Excel. Your strong communication and customer service focus make you a valuable asset to any team.

Professional

You align with our values below:

We lead the industry with our expertise and capabilities. We are interested and enthusiastic about our client’s success

Innovative

We look at the problem from a different angle. Nobody can solve challenges like us.

Honesty

We tell the truth. If we make a mistake, we make it right. Do what we say we are going to do

Winners

We work as a team, we solve challenges, we find a way to win.

Happiness

We are respectful & we smile and show enthusiasm

What You Will Do

• Warranty & Product Support:
• Handle technical support and warranty inquiries
• Resolve warranty issues and maintain customer satisfaction
• Handle small parts sales
  
  

• Subcontract Installations:
• Obtain installation quotes and provide contractors with job details
• Maintain Fleet Project Status Sheets and conduct pre-job meetings
• Ensure final QC and customer satisfaction are achieved
• Coordinate vehicle drop-offs with customers and subcontractors
  
  

• General & Back-Up:
• Answer phones, assist with vehicle hand-offs, and support production tasks
  
  

• Vehicle Receiving:
• Inspect incoming vehicles, greet customers, and look for upsell opportunities
• Update production schedules with key information
  

Your Experience

• Automotive Mechanical & or Electrical Experience
• 1 -3 years of Customer Service Experience
• Exemplary organization skills
• Class 5 Liscence, can drive Big Vans/Trucks
• Scheduling or Project Coordinating Experience
  
  

Key Benefits Of Working At Sterling

• Strong team culture, motivation to grow, no egos and a willingness to learn
• Competitive pay + bonus/profit sharing eligibility after probationary period
• Excellent medical benefits
• Ideally situated on the Langley/Surrey area of BC’s Fraser Valley
  
  

Want to learn more about sterling? Check out our careers page: https://sterlingfleetoutfitters.com/careers/

Hours: 7:00 - 4:30