Parts & Service Advisor

Canso Ford Sales; Port Hawkesbury; On-site; CAD 35,000 - 45,000; Full time

Job summary

Canso Ford Sales is seeking a motivated Parts & Service Advisor to guide customers through vehicle maintenance and repairs. Responsibilities include scheduling appointments, ensuring customer satisfaction, and maintaining service accuracy. Ideal candidates will have a high school diploma and a basic understanding of automotive fundamentals.

Benefits

Two weeks of paid vacation

Group insurance plan with health, drug, and dental included

Pension plan with employer contribution

Qualifications

• Minimum Grade 12 High School Diploma required.
• Basic understanding of automotive mechanical fundamentals.
• Experience in parts/service department is an asset.

Responsibilities

• Schedule customer appointments for vehicle maintenance and repair.
• Keep customers informed on the status of repairs/service.
• Ensure customer vehicles are returned clean and serviced on time.

Skills

Customer Service

Automotive Mechanical Fundamentals

Education

Grade 12 High School Diploma

College Certificate

Job description

Canso Ford Sales is currently seeking a motivated individual to join our team as an Parts & Service Advisor.

What would your duties be as an Parts & Service Advisor at Canso Ford Sales?

The Parts & Service Advisor is responsible for guiding Canso Ford’s customers through the maintenance and repair of vehicles while creating a great first impression.

Responsibilities include but not limited to :

• Scheduling customer appointments for vehicle maintenance and repair.
• Keeping customers informed on status of repairs / service and address customer questions, needs, and concerns.
• Ensuring customer vehicles are returned to the customer clean and with all items identified for service / repair carried out appropriately and on time.
• Continually confirming accuracy and relevance of all department forms, menus, and pricing guides.
• Consistently improving delivery of service for excellent customer satisfaction.

What qualifications are we looking for?

• Minimum Grade 12 High School Diploma.
• Basic understanding of automotive mechanical fundamentals.
• Experience not required, but prior parts / service department and customer service experience considered an asset.
• College certificate or additional post-secondary courses considered an asset.
• Industry-competitive hourly wage with compensation starting at $35,000 / year.
• Two weeks of paid vacation with additional weeks commensurate with years of service.
• Monday through Friday work week.
• Group insurance plan with health, drug, and dental included.
• Pension plan with additional employer contribution available.

About Canso Ford

Canso Ford has been a staple of Port Hawkesbury since 1979. Over the past 40+ years, it has steadily grown to over 25 employees—many of whom have decades of service—with trusted knowledge and experience in automotive sales and service. It’s the go-to source in the Strait Area for quality new and pre-owned trucks, SUVs, and commercial vehicles, while also providing full-service automotive repair and aftermarket solutions for both recreational and commercial needs. We strive to provide and maintain a welcoming and safe atmosphere for customers and employees alike.

As a member of the community, Canso Ford is invested in the happiness of its neighbours through providing excellent employment opportunities and a high level of service to its customers. It is also involved in several local charities and non-profit organizations, including the St. Martha’s Regional Hospital Foundation, Strait Richmond Healthcare Foundation, Strait Pirates Hockey Team, Strait Area Community Curling Club, and numerous other organizations that provide a positive impact in the area. As a President’s Award Diamond Club dealer, Canso Ford has received top marks for exemplary customer satisfaction and dealership performance from Ford of Canada.

We thank all applicants for their interest! Only those selected for an interview will be contacted.

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Service Advisor • Port Hawkesbury, Nova Scotia