Parts Representative

Wajax Limited; Clairmont; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading industrial products and solutions provider in Clairmont, Alberta seeks a Parts & Service Clerk. This role focuses on providing excellent customer service and supporting parts sales. Responsibilities include building customer relations, processing documentation, and assisting in shipping. Ideal candidates should possess strong communication skills and have previous parts experience. Wajax offers competitive compensation, benefits, and development opportunities.

Benefits

100% employer-paid health and dental benefits

Industry-leading product training

Company-matched pension plan

Health and Wellness Program

Qualifications

• Previous parts experience is an asset.
• A valid Driver’s License.

Responsibilities

• Build and maintain strong customer relations, including greeting customers and handling inquiries.
• Prepare and process documentation for purchases and warranty coverage.
• Assist warehouse personnel in shipping products to customers.
• Produce accurate, timely documentation of all transactions.

Skills

Customer service

Strong communication skills

Computer proficiency

Teamwork

Order processing

Job description

The Opportunity

As a key member of the Wajax team, the Parts & Service Clerk is responsible for providing excellent customer service to support service and parts sales, ensuring repeat business by assisting at the front counter, order desk, warehouse, and back counter, as well as supporting the Service Department with administrative duties.

The Role

• Build and maintain strong customer relations, including greeting customers, handling inquiries, providing price quotes, and selling parts.
• Prepare and process documentation for purchases, returns, warranty coverage, and other tasks as required.
• Respond to customers in person, via telephone, or electronically in a timely and courteous manner, demonstrating strong service and sales skills on the phone order desk and front counter.
• Assist warehouse personnel in shipping products to local and out-of-town customers using appropriate shipping methods.
• Support the parts needs of the shop to meet work orders by looking up and billing parts, reviewing work orders for accuracy, and modifying as needed.
• Pick stock for customers as required; receive and input stock using electronic systems.
• Produce accurate, timely documentation of all transactions within the parts team.
• Handle daily shipping and receiving, emergency orders, stock orders, and inter-branch transfers.
• Process and issue various invoices, purchase orders, and warranty claims; track and report on department attendance; assist with payroll and bookkeeping responsibilities.

The Candidate

• Previous parts experience is an asset.
• Strong written and verbal communication skills.
• Proficiency with computers.
• Proven ability to work effectively with others.
• A valid Driver’s License.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We operate across various sectors including energy, renewables, food, construction, industrial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and driving Canadian industry forward, supporting the industries that build our cities, power our businesses, and sustain our daily lives.

Wajax offers a comprehensive compensation package with competitive pay, benefits, learning and development opportunities, and additional perks.

Highlights include:

• 100% employer-paid health and dental benefits with no waiting period, plus a health spending account.
• Industry-leading product training and e-learning programs.
• Exclusive discounts with manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and more.
• A recognition program with merchandise, gift certificates, and cash awards.
• Company-matched pension plan.
• Health and Wellness Program.

By working with Wajax, you join an inclusive, diverse team committed to innovation and teamwork. We are dedicated to employing a workforce that reflects the communities we serve across Canada. As an equal opportunity employer, please inform us if any accommodations are needed during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.

Together we get more done.