Parts Person & Service Writer

Trimac Transportation System; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Job summary

Trimac Transportation System is seeking a Service Writer to act as the main customer contact for work intake and job status updates. This role involves maintaining inventory levels, coordinating with the shop team, and ensuring customer satisfaction throughout the service process. The ideal candidate will possess strong communication skills, a technical background in vehicle maintenance, and a commitment to safety and quality.

Benefits

Medical, Dental, Vision, Life Insurance

Paid vacation, sick leave, and holidays

Paid volunteer time

Pension Plan

Tuition Reimbursement

Opportunities for continuous learning

Qualifications

• Technical background in tractor or trailer maintenance or parts experience required.
• Proficient with computers and good keyboarding skills.
• Excellent customer service and communication skills.

Responsibilities

• Communicate with customers about repairs and job status.
• Schedule units for service and coordinate with the shop team.
• Close work orders and invoice customers upon job completion.

Skills

Interpersonal skills

Communication skills

Problem resolution skills

Tools

Windows

MS Office

TMT

Job description

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative, and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their careers. We encourage open communication, champion integrity, celebrate individuality, and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry-leading team, we invite you to begin your journey with us.

Job Details

Reporting to the Shop Manager, the Service Writer will serve as the main customer contact for external/commercial customers for work intake, job status updates, and approvals. As the Parts Room Person, this team member is responsible for maintaining inventory levels, tracking all incoming and outgoing parts and supplies, and ensuring proper accounting in TMT, charged to the appropriate RO and Invoice. This position will also handle closing ROs and Invoices and notifying customers of job progress and completion.

Responsibilities

1. Communicate with customers about repairs, status, and approvals.
2. Schedule units for service.
3. Offer suggestions to customers on vehicle repairs in liaison with the Shop Manager.
4. Coordinate with the shop manager, parts person, lead hand, and mechanics to ensure prompt job completion.
5. Serve as the customer service representative, handling initial complaints, estimates, and ongoing communication throughout the job process.
6. Communicate job requirements to the shop team and assist with scheduling.
7. Verify that all labor and parts are accurately documented on ROs and Invoices, both commercial and internal.
8. Communicate emergency triage requests to the lead hand.
9. Close work orders and invoice customers upon job completion.
10. Utilize shop planner effectively.
11. Scan shop documents to repair orders.
12. Perform other duties as assigned by management.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership abilities and a commitment to quality and safety.
• Knowledge of operating standards, policies, and procedures is advantageous.
• Thorough knowledge of heavy-duty truck parts and vehicle systems is preferred.
• Computer literacy, especially with Windows and MS Office; experience with TMT is a plus.
• Excellent problem resolution skills.

Benefits

We invest in our employees' growth through training and development programs. Our comprehensive benefits include:

• Medical, Dental, Vision, Life Insurance, and more health and wellness benefits.
• Paid vacation, sick leave, and holidays.
• Paid volunteer time to support community involvement.
• Pension Plan.
• Tuition Reimbursement to support educational goals.
• Opportunities for continuous learning and career development.

Who You Are

• Technical background in tractor or trailer maintenance or parts experience is required.
• Proficient with computers, good keyboarding skills, familiar with Windows.
• Excellent customer service and communication skills, both oral and written.
• Strong planning, organizing, and prioritization skills.

Safety Commitments

• We make safety a part of every decision.
• We make safety personal.
• We have the courage to intervene.