Parts Operations Manager, Canada

Hitachi; Hamilton; On-site; CAD 156,000 - 198,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy USA Inc. seeks a Parts Operations Manager to lead the Canadian Spare Parts organization, driving operational performance, financial results, and customer satisfaction.

You will align Canadian operations with North America strategy, coordinate planning and delivery for projects, outages, and modernization efforts, and drive continuous improvement across multiple units.

Qualifications

• Bachelor’s degree in Engineering or related field; equivalent combo may be considered.
• Five to seven years in Spare Parts/Operations/Inventory or similar.
• Minimum three years of leadership experience managing teams.
• Strong SAP knowledge including MRP, Service/Sales Orders, and inventory data.

Responsibilities

• Manage operational performance and financial results of Canadian Parts Operations.
• Execute North America Parts strategy and participate in reviews and initiatives.
• Coordinate material planning, order execution, and delivery for projects and outages.
• Develop and lead Parts Operations team with clear performance expectations.
• Oversee on-time delivery, backlog, revenue conversion, and inventory availability.
• Implement NA Spare Parts standards and continuous improvement across Canada.

Skills

Leadership

Demand planning

Inventory management

Customer fulfillment

Education

Bachelor's degree in Engineering

Business Administration or related field

Tools

SAP

Job description

Location:

Mount Pleasant, Pennsylvania, United States of America

Job ID:

R0143464

Date Posted:

2026-09-10

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Production & Skilled Trades

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

As the Parts Operations Manager, Canada, you will manage the Canadian Spare Parts organization and be accountable for its operational and financial performance. You will oversee customer satisfaction, delivery performance, backlog execution, inventory effectiveness, revenue realization, and operational excellence while aligning Canadian operations with the North America Spare Parts strategy and operating model. Working across Sales, Service Operations, Supply Chain Management, Procurement, Engineering, Project Management, Warehousing, Logistics, and Finance, you will support customer commitments, standardized processes, organizational development, and sustainable business growth.

How You’ll Make an Impact

• Manage the Canadian Parts Operations organization, including operational performance, financial results, customer satisfaction, employee engagement, and profitable growth.

• Execute the North America Parts strategy and represent Canada in operational reviews, strategic initiatives, performance management, and business transformation activities.

• Coordinate material planning, order execution, and delivery activities supporting projects, outages, modernization programs, and emergency response requirements.

• Manage and develop the Parts Operations team through clear performance expectations, development plans, succession strategies, and effective resource allocation.

• Oversee customer on-time delivery, backlog execution, revenue conversion, demand forecasting, inventory planning, replenishment, and material availability.

• Implement North America Spare Parts standards, operating procedures, governance models, performance metrics, and continuous improvement programs across Canada.

• Support digital transformation, process automation, reporting, and process harmonization across multiple business units.

• Use SAP, dashboards, performance metrics, and operational data to improve visibility, forecasting, planning, risk mitigation, and performance improvement.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

• Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field. An equivalent combination of education and relevant experience may be considered.

• Five to seven years of experience in Spare Parts Management, Aftermarket Services, Supply Chain, Inventory Planning, Customer Fulfillment, or Operations Management.

• Minimum three years of leadership experience managing and developing teams.

• Sound understanding of demand planning, order management, inventory management, procurement, logistics, project support, and service supply chain processes, along with experience managing customer delivery performance and operational execution. Solid SAP knowledge, including MRP, Service Orders, Sales Orders, MTO, Inventory Management, Material Master Data, and related business processes.

• Ability to travel up to twenty percent within Canada and North America.

More About Us

• Opportunities to work on innovative technologies shaping the future of energy

• A collaborative environment with experienced professionals

• Access to learning platforms and career development programs

• Attractive health and retirement benefits

• Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.