Parts Manager - Peterbilt

Brandt Group of Companies; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Parts Manager for their Ottawa location. This role involves managing parts operations, enhancing sales, and ensuring high customer satisfaction. The ideal candidate will have strong experience in inventory management and sales, along with leadership skills to manage a high-performance team.

Qualifications

• Experience in parts inventory management.
• Strong ability to enhance customer satisfaction.
• Proven track record in sales growth and team performance management.

Responsibilities

• Manage all aspects of parts inventory.
• Optimize processes for customer satisfaction.
• Develop annual sales plans and budgets.

Skills

Inventory Management

Sales Growth

Customer Service

Job description

Brandt is currently seeking a Parts Manager for our Ottawa Brandt Peterbilt location. The Parts manager is focused on increasing sales and resultant profits, while also enhancing competitiveness in the marketplace and maintaining dealer/customer satisfaction. This position is responsible for the management of parts operations, product support and personnel to maximize returns on investment through optimizing Parts Department processes.

Duties & Responsibilities

• Accountable for managing all aspects of parts inventory within parts system
• Optimize Parts Department processes to ensure internal and external customer satisfaction
• Grow profitable parts sales
• Coordinates a prompt, efficient, and timely flow of paperwork
• Works with the Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs
• Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness
• Maintain a high performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment
• Exercise disciplined expense control
• Ensure superior external and internal parts customer service through staff scheduling to cover business hours
• Work with product support and manufacturing groups to source and stock internally manufactured product parts
• Develop annual parts sales business plan and budget to include support to other Brandt branches
• Work with the Sales departments to maximize cross marketing opportunities
• Other duties as assigned