Parts Manager

Peterbilt Pacific; Kamloops; On-site; CAD 97,000 - 107,000; Full time

Job summary

An established industry player is seeking a Parts Manager to lead and enhance their parts sales and customer service operations. This role involves fostering a positive work environment, managing department personnel, and ensuring compliance with safety standards. The ideal candidate will have a strong background in parts retail management, exceptional communication skills, and a keen understanding of customer service dynamics. Join a company that values integrity, excellence, and long-term growth opportunities, while providing a supportive atmosphere for its employees. This is a fantastic opportunity to make a significant impact in a thriving organization.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee Assistance Program

Telus Health Virtual Care

Qualifications

• 5+ years of managerial experience in parts retail.
• Strong understanding of the parts industry and customer service.

Responsibilities

• Manage parts sales and customer service operations.
• Monitor financial performance and set sales goals.
• Ensure compliance with safety policies and training.

Skills

Mathematical skills

Financial analysis

Customer service dynamics

Organizational skills

Problem solving

Negotiating skills

Communication skills

Education

Post-secondary certificate, diploma, or degree

Job description

The Parts Manager is responsible for developing, maintaining and growing parts sales, overall customer service and maintaining effective and efficient parts operations.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

Responsibilities

• Foster a positive and communicative environment
• Manage and maintain adequate department personnel
• Maintain a safe working environment and ensure compliance with Work Safe BC Policies
• Monitor the department's financial performance and set goals to increase sales and profitability
• Schedule shifts to provide a high level of customer service for all open business hours
• Hold monthly meetings with parts department personnel to keep employees up to date with all bulletins, programs and department changes
• Ensure that all department staff receive and participate in training as required and maintain department records for each employee
• Monitor the technical support materials available for the department and adjust as required (e.g., parts manuals, ECAT, etc.)
• Maintain the parts room as per Paccar guidelines for signage and merchandising, price parts and retail display
• Develop and market monthly parts and service specials
• Monitor market trends and adjust pricing as required to stay competitive
• Meet weekly with outside sales staff, targeting potential new customers
• Monitor parts and core inventory and adjust levels as sales dictate
• Facilitate proper training of employees and ensure training is up-to-date
• Other duties and projects as assigned

Qualifications

• 5 years or more managerial experience in parts retail
• Completion of post-secondary certificate, diploma, or degree is an asset
• Strong mathematical and financial analysis skills
• Strong understanding of the parts industry
• Thorough knowledge of customer service dynamics and processes
• Excellent written and oral communication skills
• Focus on efficiency – looks to accomplish the most with available time and resources
• Ability to anticipate and deal with future problems and opportunities
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Effective problem solving and negotiating skills

Compensation Rate

• $97,000 - $107,000 annually + variable compensation