Parts Manager

Brandt Group of Companies; Hamilton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Parts Manager to lead their Stoney Creek Construction & Forestry location. This role is pivotal in driving sales and enhancing customer satisfaction through effective management of parts operations. You will oversee inventory management, optimize processes, and develop strategic business plans to maximize profitability. With a focus on team performance, you will hire, train, and mentor staff to ensure a high level of service. If you are passionate about parts management and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in managing parts operations and inventory systems.
• Strong background in sales and customer service.

Responsibilities

• Manage parts inventory and optimize department processes.
• Develop annual parts sales business plan and budget.
• Ensure superior customer service and team performance.

Skills

Inventory Management

Sales Optimization

Customer Service

Team Leadership

Education

Bachelor's Degree in Business or related field

Relevant Certifications

Tools

Parts Management Software

Job description

Brandt is currently seeking a Parts Manager for our Stoney Creek Construction & Forestry location. The Parts Manager is focused on increasing sales and profits, enhancing competitiveness in the marketplace, and maintaining dealer/customer satisfaction. This position is responsible for managing parts operations, product support, and personnel to maximize returns on investment through optimized Parts Department processes.

Duties & Responsibilities

1. Manage all aspects of parts inventory within the parts system.
2. Optimize Parts Department processes to ensure customer satisfaction.
3. Grow profitable parts sales.
4. Coordinate a prompt, efficient, and timely flow of paperwork.
5. Work with Operations & Service Managers to ensure timely turnaround of parts needed for internal jobs.
6. Analyze departmental operations and storage layout, revising as needed for maximum effectiveness.
7. Maintain a high-performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment.
8. Exercise disciplined expense control.
9. Ensure superior parts customer service through staff scheduling to cover business hours.
10. Collaborate with product support and manufacturing groups to source and stock internally manufactured product parts.
11. Develop an annual parts sales business plan and budget, including support to other Brandt branches.
12. Work with the Sales department to maximize cross-marketing opportunities.
13. Perform other duties as assigned.