Parts & Inventory Specialist - Customer-Focused

Brandt Group of Companies; Hamilton; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Career advancement

Benefits package

RRSP matching

Job summary

Brandt Tractor Ltd in Stoney Creek is seeking a Parts Person to assist customers in locating parts, provide accurate pricing, and complete online orders for internal and external customers.

You will manage receiving and storage of parts, support the Service Department with pricing and availability, and operate warehousing equipment as needed. The role requires strong customer service, dependability, and the ability to lift up to 50 lbs.

Qualifications

• Strong customer service skills both in person and over the phone.
• Ability to lift up to 50 lbs.
• Ability to work a flexible schedule, including weekends and holidays based on operational needs.
• Foundation of parts and/or warehousing knowledge and skills.
• Previous experience in the parts industry considered an asset.
• Journeyperson Parts Certification considered an asset.

Responsibilities

• Respond to internal and external customer needs promptly, delivering accurate solutions to build strong relationships.
• Prepare detailed quotes and efficiently process orders to ensure customer satisfaction.
• Manage unloading, receiving, and organized storage of parts and materials to maintain accurate inventory.
• Document and report shipping, receiving, inventory and stock information thoroughly.
• Manage inventory accuracy through inventory and bin adjustments.
• Place inventory stock orders to ensure optimal stock levels.
• Locate and ship parts to customers and branches as requested.
• Provide support to the Service Department with pricing and availability of parts to complete work orders.
• Operate parts and warehousing equipment.
• Utilize computer systems to effectively support operations.
• Attend required training.
• Other duties as assigned.

Skills

Customer service

Lifting up to 50 lbs

Flexible schedule

Parts knowledge

Education

Journeyperson Parts Certification

Job description

Brandt Tractor Ltd in Stoney Creek is seeking a Parts Person to assist customers in locating parts, provide accurate pricing, and complete online orders for internal and external customers.

You will manage receiving and storage of parts, support the Service Department with pricing and availability, and operate warehousing equipment as needed. The role requires strong customer service, dependability, and the ability to lift up to 50 lbs.