Parts Counter

The Sutherland Group of Companies; Salmo; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

Boot allowance

Safety glasses allowance

Extended health

Dental and vision

Wellness program

Pension matching

Referral bonus

Job summary

Summit Truck & Equipment Repair is seeking a Parts Counter associate in Canada. You will source, order, receive, stock, and distribute parts for internal shop operations and external customers, ensuring inventory accuracy and timely availability.

You’ll collaborate with technicians, customers, and vendors to support maintenance and repair activities in a safe, organized environment. The role emphasizes hands-on parts handling, order processing, and strong customer service, with a focus on

Qualifications

• Must have high school diploma or equivalent.
• Experience in parts, warehouse, inventory, or a related role.
• Strong organizational and multitasking abilities.
• Proficiency with computers and inventory systems.
• Excellent communication and customer service skills.
• Valid Class 5 Driver's Licence with clean driving record.
• Ability to lift up to 50 lbs and work in a physical warehouse.

Responsibilities

• Assist customers, drivers, and technicians in identifying, sourcing, and ordering parts and materials.
• Maintain positive relationships with customers, suppliers, and internal stakeholders.
• Receive, inspect, stock, and organize incoming inventory and warehouse materials.
• Process parts orders, purchase orders, invoices, credits, returns, and warranty claims.
• Monitor inventory levels and support cycle counts, bin counts, and annual counts.
• Source parts from suppliers with cost-effectiveness and timely delivery in mind.
• Track and follow up on outstanding orders, backorders, and returns.
• Maintain accurate inventory records and documentation in company systems.
• Keep the parts warehouse clean, organized, and safe.
• Follow safety policies and participate in trainings and improvements.
• Support a collaborative, customer-focused team aligned with core values.

Skills

Organizational skills

Customer service

Computer literacy

Time management

Physical ability

Education

High school diploma or equivalent

Tools

ERP software

Inventory management software

Parts management software

Forklift certification

Job description

The Parts Counter is responsible for supporting daily parts department operations by sourcing, ordering, receiving, stocking, and distributing parts and materials for internal shop operations and external customers. This role maintains inventory accuracy through inventory control processes, prepares parts-related documentation, processes orders and returns, and coordinates with suppliers to ensure timely parts availability. The position works closely with technicians, customers, and vendors to support efficient maintenance and repair activities while maintaining a safe, organized, and customer-focused work environment.

Why Join Summit?

• Consistent year-round work and long-term job security
• Competitive pay, comprehensive rewards, and benefits
• Modern shop, quality equipment, and the tools you need to succeed
• Opportunities to build a long-term career, not just a job
• A team-first culture built on safety, respect, and transparency
• Local roots and proud supporters of the communities where we live and work

Compensation & Schedule

$25.00 - $32.00 per hour

Compensation will be commensurate with experience, qualifications, and overall alignment with the requirements of the role.

Schedule: 4 on / 3, 10-hour day shifts from Tuesday to Friday with occasional overtime

Allowances: Boot, and safety glasses allowances

Responsibilities

Assist customers, drivers, and technicians in identifying, sourcing, and ordering parts and materials.

Maintain positive working relationships with customers, suppliers, and internal stakeholders.

Receive, inspect, stock, and organize incoming inventory and warehouse materials.

Process parts orders, purchase orders, invoices, credits, returns, and warranty claims.

Monitor inventory levels and support cycle counts, bin counts, and annual inventory counts.

Source parts from suppliers while ensuring cost-effectiveness and timely delivery.

Track and follow up on outstanding orders, backorders, and returns.

Maintain accurate inventory records and documentation within company systems.

Ensure the parts warehouse remains clean, organized, and efficiently operated.

Promote and adhere to company safety policies, procedures, and safe work practices.

Participate in training and continuous improvement initiatives.

Support a collaborative and customer-focused team environment aligned with Sutherland Group Core Values.

Qualifications

Required

High school diploma or equivalent.

Previous experience in a parts, warehouse, inventory, customer service, or related role.

Strong organizational skills with the ability to manage multiple priorities.

Proficiency with computers and the ability to learn inventory and parts management systems.

Excellent communication and customer service skills.

Valid Class 5 Driver's Licence and acceptable driver's abstract.

Ability to safely lift and move materials weighing up to 50 lbs.

Ability to work in a physically active warehouse and shop environment.

Preferred

Experience in heavy-duty trucking, heavy equipment, construction, automotive, or industrial parts operations.

Knowledge of inventory control, procurement, and warehouse best practices.

Experience with ERP, inventory management, or parts management software.

Forklift experience or certification.

Familiarity with warranty administration and supplier relations.

Benefits & Total Rewards

• Extended health, dental and vision
• Comprehensive wellness and paramedical support
• Employee assistance program
• Generous pension matching
• Referral bonus opportunities

About Summit Equipment & Repair

Based in Salmo, BC, Summit Truck & Equipment Repair provides heavy-duty repair, mobile service, welding and fabrication, parts, new equipment sales and tire services to customers throughout the West Kootenays. Summit has been a trusted heavy industry repair partner serving the West Kootenays for over 25 years.

About Sutherland Group

The Sutherland Group is a family of companies operating across transportation, construction, forestry, environmental, mining, marine, and industrial services. For 30 years, we have invested in our people, supported career growth, and delivered exceptional work for our customers and communities.

Join the Team

Ready to build your career with a team that lives its values every day? We seek people who are Curious & Adaptable, Trustworthy, Humbly Confident, Better Together, and ready to Make It Happen. We'd love to hear from you.

Different perspectives build better teams. The Sutherland Group of Companies is an equal employment opportunity employer. We are committed to hiring a diverse workforce and ensuring equity, diversity, and inclusivity in the workplace. We encourage applications from any protected basis such as persons with disabilities, women, LGBTQ2S+ persons, Indigenous/Aboriginal People of North America and any other basis under applicable law.

If you require any accommodation at any point during the recruiting process, please contact our Human Resources team at 778-754-4021.