Parts Coordinator - CAN

Boyd Autobody & Glass; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive company is seeking a Parts Coordinator to enhance the customer experience by effectively managing the parts ordering and distribution process. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Candidates should have a high school diploma and experience in automotive parts management. This position offers the opportunity to contribute significantly to the efficiency of repair operations and customer satisfaction.

Qualifications

• 1-3+ years of experience working with automotive parts.
• I-Car Registered (working towards Gold Class certification).
• Ability to manage pressure and conflicting demands.

Responsibilities

• Manage the process of ordering, receiving, and dispatching parts.
• Ensure timely parts distribution to the shop.
• Communicate customer requests and needs to team members.

Skills

Customer Service Orientation

Strong Attention to Detail

Problem Solving

Communication

Multi-tasking

Education

High School Diploma or equivalent

Tools

Mitchell

Audatex

Car-part

Progi

APU

LKQ B2B

Job description

The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Communicate all customer requests and needs to appropriate team members.

Work with vendors to order and receive all parts as indicated on the repair orders confirming the quality, correctness and quantity of parts received, accurately identifying parts necessary to complete repairs in the shop.

Ensure timely parts distribution to the shop in accordance with the production schedule.

Enter all parts invoices into the recommended Management Information System (MIS).

Label and track all parts by the R.O.# and store them with the vehicle and / or scheduled repairs; Communicate all Parts Price Changes (also known as Parts Price Increases - PPI) to all required team members.

Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors. Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report).

Ensure invoices and credit memos are posted and filed / scanned in a timely manner.

Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

Education and / or Experience Required

High School Diploma or equivalent

1-3+ years of experience working with automotive parts (auto body parts is a bonus)

Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks takes initiative in problem solving situations

I-Car Registered (working towards Gold Class certification)

Required Skills / Abilities

Communicate effectively, both verbally and in writing

Strong attention to detail and a high degree of accuracy.

Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Working knowledge of vehicle repairs practices

Working Knowledge of : Mitchell, Audatex

Parts sourcing : Car-part, Progi, APU, LKQ B2B

Solid problem-solving abilities

Ability to keep up and succeed in a fast-paced working environment

Ability to work well with others and achieve common goals

Other duties as assigned

Other Requirements

Frequently required to bend, crouch, reach, handle tools

Lift in excess of 50 lbs. of materials

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.