Parts and Service Manager - Day - Montreal

PACCAR Inc; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 103,000 - 119,000; Full time

Job summary

A leading truck services firm in Quebec is seeking a Parts and Service Manager. This role involves managing a sales team, developing sales strategies, and requires strong analytical skills as well as bilingual proficiency in French and English. The position offers a competitive starting salary of CAD 103K plus bonuses and comprehensive benefits including health insurance and retirement savings plans.

Benefits

Annual bonus

Two weeks of vacation

Paid holidays

Free on-site parking

100% employer-paid medical, dental, and vision insurance

Telemedicine program

Employer-matched RRSP

Qualifications

• 5 years of experience in sales team management.
• Proficient in both French and English for client communication.
• Willingness to travel locally 40% of the time.

Responsibilities

• Manage and motivate the external parts and service sales team.
• Develop and implement the sales strategic plan.
• Analyze financial results and manage profit margins.

Skills

Sales team management

Analytical skills

CRM experience

Bilingual (French and English)

Knowledge of transportation market

Education

Bachelor's degree in Sales and Marketing or equivalent

Tools

Sales-i

Job description

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Parts and Service Manager - Day - Montreal

Date: Sep 27, 2025

Company: PACCAR

Title: Parts and Service Manager

Schedule : Monday to Friday, 8h/day

Salary : Starting at 103K + bonus

Role Overview

Summary of Responsibilities

• Manage, coach, and motivate the external parts and service sales team (8-11 employees) ;
• Support personnel to develop sales and after-sales service skills ;
• Develop and implement the sales strategic plan, target development opportunities, and build customer loyalty in collaboration with business units ;
• Organize and coordinate sales meetings, manage key accounts, and assist in preparing bids and negotiations ;
• Define sales territories, set annual objectives per representative, choose sales methods, and analyze the competition ;
• Participate in promotional strategies, plan supplier training, attend customer events, and collaborate with Paccar Parts ;
• Analyze financial results, manage profit margins in relation to pricing strategy, develop the annual budget, evaluate performance, and control expenses ;
• Establish, communicate, and enforce operational procedures and quality standards related to external parts sales.

Qualifications

• Bachelor’s degree in Sales and Marketing or equivalent ;
• Minimum of 5 years of experience in sales team management, ideally in a B2B industrial environment ;
• Knowledge of the transportation market (an asset) ;
• Good computer skills, including experience with CRM (Sales-i an asset) ;
• Proficient in French and English to communicate with English-speaking clients and suppliers and the American corporate group ;
• Advanced analytical skills ;
• Available to travel locally 40% of the time.
• Permanent, full-time (40 hours/week) ;
• Flexible Monday to Friday schedule, 8h/day ;
• Salary starting at 103K, plus annual bonus (IC) ;
• 2 weeks of vacation ;
• 5 paid days off ;
• 12 paid holidays ;
• Weekly pay ;
• Free on-site parking ;
• Insurance (medical, dental, vision, etc.) 100% paid by employer ;
• Telemedicine and employee assistance program ;
• Registered Retirement Savings Plan (RRSP) with employer matching ;
• Play a key role in the company’s commercial growth and financial performance ;
• Access to training, seminars, and events with major suppliers to enhance your skills ;
• Actively participate in the development of sales, marketing, and territory growth strategies ;
• Company events (Holiday party, etc.).

Who Are We ?

Groupe Kenworth Montreal, a division of PACCAR Canada, has been offering a full range of products and services related to the trucking industry since 1990. Our teams work together to provide you with the best service in the industry, no matter where you are served.

Our Kenworth full-service dealer network is well established throughout the Greater Montreal area, specifically in Ville Saint-Laurent, Mirabel, and Lanoraie. Our service department can welcome you for vehicle maintenance or repairs, as well as our parts department that will meet your needs for parts of all brands. At our locations, you can meet a representative who will find the truck you need, new or used, along with a financing professional who will offer a personalized plan tailored to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts, and much more!

As experts in trucking solutions, our service offering is not limited to the Kenworth brand. Our 3 TRP Greater Montreal branches—in Laval, Saint-Eustache, and Vaudreuil-Dorion—are dedicated to selling replacement parts for trucks, trailers, and buses of all brands.

OUR PASSION IS TO EMPHASIZE OUR PARTNERSHIP BY SUPPORTING YOU ON THE ROAD TO SUCCESS!

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