Parts Advisor/Technician - Lougheed

Agriterra Equipment; Village of Lougheed; On-site; CAD 30,000 - 60,000; Full time

Job summary

Agriterra Equipment is seeking a knowledgeable Parts Technician to provide expert advice and parts sourcing for a wide range of agricultural and lawn equipment. The ideal candidate will have a Journeyperson Parts Technician certification or extensive experience in similar roles. The position offers a competitive hourly wage, a robust benefits package, and an opportunity for personal and professional growth in a supportive work environment.

Benefits

Competitive hourly wage

Great benefits package

RRSP matching program

Paid, factory training (online and in-person)

Tenure bonuses

Qualifications

• Certification or significant experience in parts handling is required.
• Strong aptitude for technical solutions and client interactions.
• Flexibility to work on-call during peak seasons.

Responsibilities

• Advise clients on parts needed for various agriculture equipment.
• Manage sourcing of parts from multiple categories including hydraulics and engines.
• Respond to customer inquiries via phone and email promptly.

Skills

Client satisfaction

Technical understanding

Parts sourcing

Computer proficiency

Relationship building

Education

Journeyperson Parts Technician certification

5 years experience as Parts Technician/Parts Advisor

Job description

Parts Technician

Agriterra Equipment is one of North America’s largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We have grown from 3 locations (in 2013) to 10 and have been consistently in AGCO North America’s Circle of Excellence Top 20 dealer group.

We are looking for an exceptional Parts Technician to join our team in Lougheed, AB. Experience as Parts Technician or Parts Advisor would be preferred (agriculture experience isn’t required but would be a bonus).

What makes the role exciting and what does it involve?

• Acting as an advisor to clients to educate them on the parts they need and related parts they should consider or may need.
• Sourcing and recommending parts to clients on a wide range of agriculture equipment and brands such as:
  • Massey Ferguson, Fendt, Rogator, Cub Cadet, Caterpillar agriculture products and more;
  • Large agriculture equipment to lawn and garden equipment (the type of equipment can vary by region); and,
  • Skid steer loaders, loaders, telehandlers and excavators.

• Managing and sourcing parts from electrical, hydraulics, engines, transmissions, etc.
• Working the front or back counter as necessary, depending on the traffic flow of the business.
• Answering customer inquiries over the phone or through e-mail.
• Responding to customers in a timely manner and keeping a record of quotes that can be accessed by other team members.
• Inventory counts as needed.

What are we looking for?

• Journeyperson Parts Technician certification or 5 years of experience as a Parts Technician/Parts Advisor/Parts Person or similar position.
• Strong aptitude to understand technical requirements from clients and provide solutions.
• Proficient with sourcing parts for a wide range of equipment and applications.
• Good computer skills to use a range of different sites.
• Focus on client satisfaction and building long-term relationships to keep our clients coming back.
• Demonstrate and be comfortable suggesting other solutions that a client may need or related parts for repairs.
• Some flexibility to work on-call during busy seasons

Why work for Agriterra?

• A competitive hourly wage
• A great benefits package
• An RRSP matching program
• A great company culture, you’ll get to work with a lot of amazing people!
• A diverse range of equipment to source parts for to keep you challenged and to grow your experience
• Paid, factory training (online and in-person)
• Tenure bonuses