Parts Advisor (AutoPlanet Brampton)

Audi Niagara; Brampton; On-site; CAD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their dynamic team. This role involves assisting customers with parts inquiries, maintaining inventory levels, and ensuring timely order fulfillment. The ideal candidate will have strong automotive knowledge and excellent communication skills, thriving in a fast-paced environment. With a commitment to innovation and customer satisfaction, this company offers a supportive workplace where employees can grow and contribute to the community. If you're passionate about the automotive industry and customer service, this opportunity is perfect for you.

Benefits

Health, Dental and Vision Insurance

Disability Insurance

Life Insurance

Employee Assistance Plan

Discount on Vehicles, Service and Parts

Discounts to Retailers and Service Providers

Free Employee Events

Excellent Management Support

Qualifications

• 1-3 years of automotive parts experience is preferred.
• Strong knowledge of automotive parts and excellent customer service skills.

Responsibilities

• Assist customers with parts inquiries and maintain inventory levels.
• Place orders and ensure timely fulfillment for service technicians.
• Examine returned parts and consult catalogs for stock numbers.

Skills

Automotive Parts Experience

Customer Service Skills

Communication Skills

Strong Automotive Knowledge

Ability to Work in a Fast-Paced Environment

Education

Valid Ontario Driver's License

Tools

CDK

Job description

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is looking for a Parts Advisor to join their dynamic team.

About Us

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Assisting customers with parts inquiries, in person, on the phone and electronically.
• Filling orders for Service Technicians in the Service Department.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Inspecting damaged parts brought in by customers to determine the proper replacement.
• Identifying the necessary part(s) required on the basis of the customer's description of issues.
• Examining returned parts for defects and conferring with customers about exchanging the part or processing a refund.
• Consulting catalogs for stock numbers and prices and bringing parts from the stockroom.
• Suggesting part(s) that are interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
• Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
• Receiving and filling telephone orders.
• Keeping catalogs and price lists up-to-date.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Reading, understanding, and adhering to all rules, regulations and procedures as per company policies.
• Ensuring that all work performed is thorough, accurate, and completed in a timely fashion.
• Working effectively without supervision.

What do you need to succeed?

• 1-3 years automotive parts experience is considered an asset.
• Previous CDK experience is considered an asset.
• Parts experience is required.
• Strong automotive knowledge.
• Must have a valid Ontario Driver's License and good driving record.
• Excellent communication and customer service skills.
• Must have the ability to work in a fast paced environment.
• May be required to work on Saturday as per business needs.
• Personable, adaptable, and versatile.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent
Compensation: $45,000 - $65,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.