Parts Advisor

Strickland's Brantford Dealership; Brantford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership in Canada is seeking a knowledgeable Parts Advisor to assist customers and service technicians with parts inquiries. The ideal candidate will have strong customer service skills, technical knowledge of automotive parts, and the ability to efficiently manage parts orders and inventory. Join a company committed to community involvement and employee development.

Benefits

Health and wellness initiatives

Employee purchase plans and company discounts

Opportunities for career advancement

Qualifications

• Minimum 1 year experience as parts advisor in a dealership required.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Valid driver’s license with a clean driving record.

Responsibilities

• Assist customers and technicians with parts inquiries and orders.
• Ensure accurate and timely fulfillment of parts orders.
• Maintain organized parts department and inventory management.

Skills

Customer service

Technical knowledge of automotive parts

Organizational skills

Communication skills

Education

High school diploma or equivalent

Additional training or certification in automotive parts

Tools

Dealership management software

Job description

Overview

Strickland's Brantford Chevrolet Buick GMC Cadillac is looking for a Parts Advisor!

About us

With 50 years of experience, Strickland's has earned a reputation for excellence in both sales and service across multiple locations. We proudly offer a wide selection of vehicles from General Motors, Toyota, and an extensive range of quality used vehicles from various brands. Our dedicated sales department is here to help you find the perfect vehicle, offering expert advice and a pressure-free experience to ensure you drive away satisfied.

Our commitment to exceptional customer service doesn\'t end with the sale. Our certified technicians are equipped to handle all your automotive needs, from routine maintenance to complex repairs, ensuring your vehicle stays in top condition. At Strickland's, we pride ourselves on delivering honest, reliable, and efficient service, with customer satisfaction at the heart of everything we do. Whether you\'re buying a new vehicle or maintaining your current one, Strickland\'s is your trusted partner for quality, integrity, and outstanding customer care.

We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The Parts Advisor will be responsible for assisting customers and technicians in selecting and ordering automotive parts and accessories. This role requires strong customer service skills, technical knowledge of automotive parts, and the ability to ensure accurate and timely fulfillment of parts orders.

Job Duties

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate and timely information about parts availability, pricing, and delivery times.
• Process parts orders and ensure they are correctly filled and delivered on time.
• Maintain an organized and efficient parts department, including stocking and inventory management.
• Utilize dealership management software to track parts orders, inventory levels, and customer interactions.
• Handle customer complaints and concerns regarding parts, providing solutions and ensuring satisfaction.
• Collaborate with service technicians to identify and order the correct parts for vehicle repairs and maintenance.
• Assist with parts returns, warranty claims, and exchanges as needed.
• Keep up-to-date with automotive parts and accessory trends, manufacturer updates, and new products.
• Maintain a clean and organized parts department and work area.
• Support parts department operations with administrative tasks, such as filing and record-keeping.
• Perform other duties as assigned by the Parts Manager / Fixed Operations Manager.

Successful Candidates Possess

• Minimum high school diploma or equivalent;
• Additional training or certification in automotive parts or related fields is a plus.
• 1 year experience as parts advisor in a dealership is required.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Valid driver’s license with a clean driving record.

Why Work for Strickland\'s

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.
• Career advancement.

Strickland's is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.